Customer Support Engineer – AI Tech

Searchability®; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Equity potential

Job summary

Searchability® in London is looking for a Customer Support Engineer to join our growing AI start-up. You’ll be helping healthcare professionals around the world use our platform, onboarding new customers and guiding them through product demos.

You will provide ongoing technical support, troubleshoot issues, manage tickets, and work closely with the Product Development team, while helping identify improvements. Equity may be offered as the company scales.

Qualifications

• Experience in a technical/customer support role within a technology company.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving ability.
• Ability to explain technical issues in simple terms.
• Able to pick up new software and technology quickly.

Responsibilities

• Onboard new customers and lead product demos.
• Provide ongoing customer and technical support.
• Troubleshoot platform, configuration and technical issues.
• Manage support tickets, bugs and customer requests.
• Work closely with the Product Development team.
• Keep customers updated throughout the resolution process.
• Identify recurring issues and suggest product improvements.

Skills

Communication

Customer service

Troubleshooting

Problem solving

Explain technical concepts

Learning new software quickly

Job description

Fast-growing AI start-up | Potential equity

We’re working with an exciting, fast-growing AI technology company that is looking for a Customer Support Engineer to join its London team.

Their platform is already used by 1,500+ healthcare professionals globally, with customers across the UK, Europe, Australia and New Zealand.

This is a brilliant opportunity for someone who loves the combination of technology, problem-solving and working directly with customers.

What you’ll be doing:

• Onboarding new customers and leading product demos
• Providing ongoing customer and technical support
• Troubleshooting platform, configuration and technical issues
• Managing support tickets, bugs and customer requests
• Working closely with the Product Development team
• Keeping customers updated throughout the resolution process
• Identifying recurring issues and suggesting product improvements

What we’re looking for:

• Previous experience in a technical/customer support role within a technology company
• Excellent communication and customer service skills
• Strong troubleshooting and problem-solving ability
• Confidence explaining technical issues in a simple way
• Ability to pick up new software and technology quickly
• Someone who will thrive in a fast-paced startup environment

Experience with AI or prompt generation would be a bonus, but it isn’t essential.

You’ll be joining an ambitious company at a pivotal stage of growth, with the opportunity to develop alongside the business and potentially receive equity.