Customer Support Coordinator

Emplas Window Systems; Wellingborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team at an established industry player where you'll focus on enhancing customer relationships and ensuring satisfaction. This role involves maintaining close connections with both long-standing and new customers, assisting them with inquiries, and providing timely updates on order lead-times. You'll collaborate with various departments to address customer queries and ensure that expectations for quality and service are not just met, but exceeded. If you are passionate about customer service and thrive in a collaborative environment, this opportunity is perfect for you.

Responsibilities

• Maintain and develop relationships with customers.
• Assist customers with enquiries about products and services.
• Liaise with departments to resolve customer issues.

Job description

What you'll be doing:

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.