Customer Support Coordinator

Speedy Hire Plc; Rotherham; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading hire provider in the UK seeks a Customer Support Coordinator to manage the ordering process and customer communications. The role requires strong organisational skills, adaptability, and a customer-focused attitude, alongside effective relationship-building with various business units.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension Scheme

95% discount on products

Salary Extras/Discounts

Qualifications

• Experience in the hire industry or a similar operational role preferred.
• Strong communication skills both verbally and in written form.
• Capable of working in a fast-paced environment.

Responsibilities

• Coordinate the entire ordering process and manage customer expectations.
• Liaise regularly with the wider depot network to ensure timely orders.
• Build relationships internally and externally to meet customer needs.

Skills

Communication

Organisational Skills

Commercial Acumen

Adaptability

Customer Focus

Tools

Excel

Word

Job description

Customer Support Coordinator - Thurnscoe - Monday to Friday - 07:30 - 16:30 - 40 hours per week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

We have an exciting opportunity for a Customer Support Coordinator to be based onsite with our customer responsible for coordinating the entire ordering process from cradle to grave, including debt resolution, when required, managing all aspects of their needs and expectations.

You will be liaising regularly with the wider Speedy depot network, at various hierarchical levels within the business, so clear communication skills are a must both verbally and electronically.You will also be expected to manage back to back orders with our supply chain through our Partnered Services division ensuring minimal delays in fulfilling the needs of the customer with readily available equipment.

Relationship building is the key both internally and more so externally and you will be liaising with every part of the business to ensure the needs of the customer are met.Whilst in role, will need you to demonstrate the competence to work alone, within the clients premises, so adaptability and communication are key.

What you'll need:

• Excellent organisational skills
• Commercial acumen around revenue growth and profit and loss
• Strong communication skills both verbally and written
• Adaptability
• Commitment to learn and develop
• A desire to learn and expand product knowledge
• And have the personality and drive to sell our products
• Capability to work in fast paced environment
• Computer skills/knowledge of excel/word are a must, all other training on systems will be given
• Customer focused attitude, with the ability to have robust conversations when required
• Knowledge of the plant hire or similar industry is preferred
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• 95% discount on our products
• Plus other Salary Extras/Discounts

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.