Customer Support Coordinator - 12m maternity cover

Energy Assets Group Limited; Darwen; On-site; GBP 27,000; Full time

Job summary

Join a leading utility infrastructure solutions company as a Customer Support Coordinator for a 12-month maternity cover. You will deliver exceptional customer experiences, manage projects, and collaborate with internal teams to ensure smooth operations. This role offers a competitive salary, excellent work-life balance, and opportunities for growth in a supportive environment.

Benefits

30 days of holiday, increasing to 35 days

Annual performance-based bonus

Critical injury scheme

Friendly and inclusive culture

Growth and development opportunities

Qualifications

• Previous experience in customer service from various industries.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide outstanding customer service and solve problems efficiently.
• Manage customer projects and track requests from start to finish.
• Handle customer escalations and maintain service level agreements.

Skills

Customer service

Organisational skills

Time management

Communication

Problem-solving

Tech-savvy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Support Coordinator - 12m maternity cover

Join Our Dynamic Team – Make an Impact in a Growing Industry!

About Us

Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:

• Innovative metering and data services
• Future-proofed network construction and ownership solutions
• Sustainable, low-carbon energy services

We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations.As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.

Why Join Us?

We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:

Competitive Salary & Bonus – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus.
Excellent Work-Life Balance – Enjoy 30 days of holiday, increasing to 35 days over time.
Job Security & Stability – Join a financially robust company in a thriving industry with long-term career prospects.
Support & Well-being – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur.
Friendly, Inclusive Culture – Become part of a welcoming and diverse team where your contributions are valued.
Growth & Development Opportunities – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.

What Will You Be Doing?

As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:

• Providing outstanding customer service – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
• Managing customer projects – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
• Handling customer escalations – using problem-solving skills to resolve issues professionally and confidently.
• Collaborating with key stakeholders – working closely with sales and operational teams to support business growth.
• Maintaining service level agreements (SLAs) – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
• Administrative support – assisting with new business requests and contract renewals to keep workflows efficient.
• Driving continuous improvement – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.

Who Are We Looking For?

We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:

• Previous experience in customer service – whether from an office, retail, hospitality, or other fast-paced industries .
• Strong organisational and time management skills – able to juggle multiple priorities effectively.
• Excellent communication skills – both written and verbal, with a professional and friendly approach.
• A tech-savvy mindset – comfortable using Microsoft Excel, Word, and Outlook.
• A solution-oriented approach – someone who can take ownership of challenges and drive positive outcomes.

Ready to Join Us?

If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey.

Customer Support Coordinator - 12m maternity cover

• Salary £26025.30
• Frequency Annual
• Job Reference eacareers/TP/101/330
• Contract Type Fixed Term
• Closing Date 15 June, 2025
• Job Category Operational Support, Administration & Project Coordination