Customer Support Coordinator

Thompson Aero Seating; Portadown; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

33 days annual leave

Flexi time

£5,000 referral bonus

Health cash plan

Pension scheme

Holiday Purchase Scheme

Electric Car Scheme

Cycle to Work Scheme

Life Assurance

Maternity/Paternity pay

Wellbeing initiatives

Learning & development

Job summary

Thompson Aero Seating is seeking an Aftermarket Order Coordinator to support the loading, coordination and delivery of customer orders. You will work closely with Planning, Production and Supply Chain to establish lead times and ensure timely order fulfillment.

The role requires 2+ years in a production environment, proficiency in MS Word/Excel and MRPs, and strong communication and organisational skills. The position offers flexi time, 37.5 hours per week and a comprehensive benefits package.

Qualifications

• Three A Level passes (A-E) or equivalent qualification.
• 2+ years’ experience in an equivalent role within a production/manufacturing environment.
• Proficient in using MS Word and Excel.
• Working knowledge of Order Management Systems (MRP).
• Self-starter with strong verbal and written communication skills.
• Ability to work to tight deadlines while coordinating with a multi-department delivery process.
• Strong organisational, prioritisation and time management abilities.
• Strong problems solving and decision-making abilities.

Responsibilities

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements.
• Coordinate with Planning, Production and Supply Chain to establish accurate lead times for quotes.
• Attend departmental board walks/meetings to ensure on-time order delivery commitments.
• Perform Sales Order contract and MRp reviews to ensure data accuracy.
• Compile quotes to ensure margins are met.
• Report on quotes and revenue forecasting.
• Administer and manage the aftermarket spares price list for profitability.

Skills

MS Word

MS Excel

MRP systems

Communication

Organisation

Time management

Problem solving

Education

A Levels

Tools

MRP

Job description

The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business.

Responsibilities

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements
• Work with Planning, Production and Supply Chain to establish accurate lead times for quotes
• Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved
• Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
• Compile quotes to ensure margin budgets are achieved
• Report on quotes and revenue forecasting
• General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change
• Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers
• Conduct regular KPI reviews to ensure both internal and external goals and targets are met and elevate any forecasted issues to the Customer Relationship Managers when required
• Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed
• Administration and reporting as necessary

Reward

• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corporate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Service Awards
• Local charity / sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression

Requirements

Essential

• 3 A Level passes (A-E) or equivalent level qualification
• 2+ years’ experience in an equivalent role within a production/manufacturing environment
• Proficient in using MS Word and Excel
• Working knowledge of Order Management Systems (MRP)
• A self-starter and quick learner with strong verbal and written communication skills
• Ability to work to tight deadlines whilst coordinating with a multi-departmental delivery process
• Effective organisational, prioritisation, and time management abilities
• Strong problems solving and decision-making abilities

Desirable

• Experience in customer order management
• Experience or involvement in Quality/Customer Audits
• Procurement experience

We reserve the right to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 18th October 2026 at 17:00

For further infomation contact [e-mail]