Customer Support Coordinator

Thompson Aero; Craigavon; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

33 days annual leave

Health cash plan

Salary sacrifice pension

Cycle to Work

Discounted Gym

Learning & development

Job summary

Thompson Aero Seating is seeking an Aftermarket Order Coordinator to support loading, coordination and delivery of customer orders across Planning, Production and Supply Chain. You will process sales orders, confirm lead times and manage quotes to protect margins.

Applicants should have 2+ years in manufacturing, be proficient with MS Word/Excel, and familiar with MRP/Order Management Systems. The role includes 37.5 hours weekly, a bonus scheme, and company benefits.

Qualifications

• 2+ years’ experience in an equivalent role within a production/manufacturing environment.
• Proficient in MS Word and Excel.
• Working knowledge of Order Management Systems (MRP).

Responsibilities

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements.
• Work with Planning, Production and Supply Chain to establish accurate lead times for quotes.
• Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved.
• Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate.
• Compile quotes to ensure margin budgets are achieved.
• Report on quotes and revenue forecasting.
• Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers.
• Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escape any forecasted issues to the Customer Relationship Managers when required.
• Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed.
• Administration and reporting as necessary

Skills

MS Word

Excel

Communication skills

Tools

MRP/Order Management System

Job description

• Location: Craigavon, County Armagh, United Kingdom
• Earnings: Salary discussed on application

The post holder will be responsible forsupporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business.

Responsibilities

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements
• Work with Planning, Production and Supply Chain to establish accurate lead times for quotes
• Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved
• Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
• Compile quotes to ensure margin budgets are achieved
• Report on quotes and revenue forecasting
• General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change
• Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers
• Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escape any forecasted issues to the Customer Relationship Managers when required
• Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed
• Administration and reporting as necessary

Reward

• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - CorporateMember
• Service Awards
• Local charity /sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities

Requirements

• 2+ years’ experience in an equivalent role within a production/manufacturing environment
• Proficient in using MS Word and Excel
• Working knowledge of Order Management Systems (MRP)
• A self-starter and quick learner with strong verbal and written communication skills
• Ability to work to tight deadlines whilstcoordinating with a multi-departmental delivery process
• Effective organisational, prioritisation, and time management abilities
• Strong problems solving and decision-making abilities
• Experience in customer order management
• Experience or involvement in Quality/Customer Audits

We reserve theright to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 18th October 2026 at 17:00