Offsite Support Technician

Thompson Aero Seating; Portadown; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

33 days annual leave

Flexible hours

Health cash plan

Pension scheme

Salary sacrifice schemes

Electric Car Scheme

Cycle to Work Scheme

Life Assurance

Job summary

Thompson Aero Seating is seeking a hands-on TAS operations professional willing to travel globally and operate from Portadown and Banbridge sites. The candidate will perform on/off-site activities, train personnel, and implement Service Bulletins while supporting the Commercial team with TAS demonstrations.

Essential experience includes seat final assembly knowledge, troubleshooting, and strong communication skills.

Qualifications

• 1+ years’ experience within the TAS operations environment and knowledge of seat final assembly techniques
• Excellent technical knowledge and the ability to apply this knowledge to solve practical problems
• Excellent verbal and written communication skills and professionalism with customers and stakeholders
• Strong IT skills, particularly Microsoft Office
• Ability to work under pressure and to tight deadlines
• Excellent attention to detail, organised and time management skills
• Availability to travel to attend customer support activities at global sites, often on short notice

Responsibilities

• Attend activities at global customer MRO/OEM sites and provide training to personnel
• Implement Service Bulletins at customer sites per P145 Regulations
• Support Commercial team by setting up and demonstrating TAS products at customer locations
• Maintain records and reports, generate repair documentation per P145 & 21G procedures
• Receive, repair and return warranty repair units from customers
• Maintain tooling and workshop per HSE & Quality procedures
• Conduct root cause analysis of issues
• Compile delivery reports and KPI’s

Skills

Seat final assembly

Troubleshooting

Communication

Microsoft Office

Attention to detail

Travel availability

Job description

The post holder will be responsible for conducting all assigned on and off-site activities for our global customers. It is estimated that travel requirement could be in the region of up to 2 weeks per month, although during periods of high demand more travel may be required. When there is no offsite travel required, the successful candidate will conduct operations at Portadown and Banbridge sites.

Responsibilities

• Attend and complete activities at global customer MRO/OEM sites and provide training to appropriate personnel
• Implement Service Bulletins at customer sites in accordance with P145 Regulations
• Support the Commercial team by setting up and demonstrating TAS products at customer locations
• Enhance working relationships with our customers and feedback relevant information to internal stakeholders in order for us to improve our service offering
• Receive, repair and return warranty repair units from customers
• Maintain accurate records and reports, generating repair documentation in accordance with P145 & 21G procedures and with customer as appropriate
• Maintain tooling and workshop in accordance with HSE & Quality procedures
• Conduct root cause analysis of any reported issues
• Compile delivery reports and KPI's

Reward

• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corporate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Service Awards
• Local charity / sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression

Requirements

Essential

• 1+ years’ experience within the TAS operations environment and detailed knowledge of seat final assembly techniques, cosmetic requirements, functional testing and trouble shooting
• Excellent technical knowledge and the ability to apply this knowledge to solve practical problems
• Excellent verbal and written communication skills as well as confidence and professionalism when dealing with customers and stakeholders
• Strong IT skills, particularly Microsoft Office
• Ability to work under pressure and to tight deadlines
• Excellent attention to detail, organised and time management skills.
• Availability to travel to attend customer support activities at global customer sites, often at short notice

Desirable

• Human Factors training
• P145/21G training or experience

We reserve the right to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 18th October 2026 at 17:00.

For further infomation contact [e-mail]