Customer Support Assistant

Kent County Council; Sevenoaks; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

29 days leave

Bank holidays

Local Government Pension Scheme

Training & development

Health & wellbeing

Work-life balance

Kent Rewards discounts

Job summary

Kent County Council is seeking a friendly, customer-focused individual to join our Sevenoaks Library team. This part-time role involves delivering excellent service across the local community and engaging with library users in a welcoming way.

Prior library experience isn’t essential; we value a positive outlook, strong interpersonal skills, and reliability. Flexible hours, including weekends, contribute to a supportive work environment with good benefits.

Qualifications

• Excellent interpersonal skills and a friendly, approachable manner.
• Good command of spoken English to effectively interact with customers.
• Team player with flexibility and a positive outlook.

Responsibilities

• Deliver high-quality customer service to library users.
• Engage with the public and assist across the Sevenoaks Library district.
• Be prepared for lone working periods and weekend shifts when required.

Job description

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

To deliver all this, we need the right people serving our customers. Prior library experience isn't essential - it's much more important that you're friendly, outgoing and approachable.

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

19.25 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as working at other locations across the Sevenoaks Library district.

As a Kent County Council employee you will enjoy the following great benefits:

• - 29 days annual leave rising to 30 after 5 years, plus bank holidays.
• - Competitive salary.
• - Local Government Pension Scheme.
• - Opportunities for training and professional development.
• - A wide range of health and wellbeing support.
• - Good work/life balance.
• - Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.