Customer Support Agent for AIApply - AI Tools for Jobseekers (Afternoon/Evening Shift, UK Hours)

AIApply Limited; United Kingdom; Remote; GBP 7,300 - 9,400; Full time

Job summary

AIApply Limited is seeking a Customer Support Agent to join a fully remote team. You will support users of AIApply - AI Tools for Jobseekers, handling email, video calls and chat, and guiding them on using the tools effectively during the 4:00 PM – 12:00 AM UK time shift.

Responsibilities include troubleshooting issues, maintaining excellent customer service, and helping users maximize the product’s value. Prior experience in customer support is preferred.

Qualifications

• Strong verbal and written communication skills.
• Empathize and provide outstanding customer service.
• Attention to detail and problem-solving skills.

Responsibilities

• Handle email, video call, and chat support for users.
• Troubleshoot technical issues and guide users on how to use AI tools.
• Maintain high-quality support and help users get the most from the product.

Skills

Communication

Empathy

Attention to detail

AIApply knowledge

Reliable internet

Job description

Summary
We are looking for a Customer Support Agent to join our team and provide exceptional support to users of AIApply - AI Tools for Jobseekers. This role covers our 4:00 PM – 12:00 AM (UK time) shift. You will be responsible for assisting users with inquiries, troubleshooting technical issues, and guiding them on how to use our AI tools effectively.

What you'll be doing:
Handling email, videocall, and chat support for users of our AI-powered job search tools — answering questions, troubleshooting issues, and helping people get the most out of the product, consistently through your shift.

Skills required:

• Strong verbal and written communication skills
• Ability to empathize and provide outstanding customer service
• Attention to detail and problem-solving skills
• Knowledge of AIApply - AI Tools for Jobseekers (or willingness to learn quickly)
• Reliable internet connection and availability for the full shift

How we work:
We're a fast-moving, fully remote team. I value clear, direct communication — if something's unclear or you hit a blocker, flag it early rather than guessing. Once you apply, next steps include a short video introduction and a quick skills test.

Join us and be part of a fast-growing company that is revolutionizing the job search process with AI technology.

• Experience level: Intermediate
• Hourly range: $8.00/hr, with opportunity for a rate increase based on performance
• Hours: 40 hrs/week
• Shift: 4:00 PM – 12:00 AM UK time
• Duration: Ongoing

Skills and expertise: Customer Support, Customer Service, Email Communication, Administrative Support, Online Chat Support