Customer Sales Advisor - Live Chat

Cathedral Appointments | B Corp™; Exeter; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday including bank holidays

Opportunity to develop within a high-performing sales environment

Job summary

A reputable sales-focused organization in Exeter is looking for Customer Sales Advisors - Live Chat to handle multiple inquiries and drive sales conversions through a dynamic live chat interface. Ideal candidates will possess experience in digital sales and have exceptional multitasking abilities. The role offers a structured training program, hybrid working options post-probation, and a supportive environment for career growth. An immediate start is available for the right candidates.

Qualifications

• Experience in webchat, online customer support or digital sales environments required.
• Ability to work quickly and remain resilient in a high-pressure setting.
• Minimum four weeks of structured, on-site training needed.

Responsibilities

• Manage multiple live webchat conversations at once to drive sales conversions.
• Handle acquisition, upgrade, renewal and retention sales via live chat.
• Achieve targets across sales and productivity metrics.
• Follow FCA-regulated processes and compliance requirements throughout every interaction.

Skills

Previous experience in webchat or digital sales

Strong commercial mindset

Ability to multitask

High level of accuracy

Compliance-focused

Job description

Our client is a well-established, FCA-regulated organisation operating within a highly structured and performance-driven environment. With a strong focus on compliance, process excellence and commercial results, they provide a fast-paced workplace where motivated individuals can build long-term careers within sales.

Role:

We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. This is a webchat role. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conversations. Success in this role comes from pace, resilience, strong sales ability and confidence working to clear KPIs in a fully tracked environment.

Hybrid working is available once fully trained and after passing probation.

Responsibilities of the Customer Sales Advisors - Live Chat:

• Manage multiple live webchat conversations at once, driving sales conversions and revenue
• Handle acquisition, upgrade, renewal and retention sales conversations via live chat
• Achieve individual and team targets across sales, accessories and productivity metrics
• Follow FCA-regulated processes and compliance requirements throughout every interaction

Requirements of the Customer Sales Advisors - Live Chat:

• Previous experience in webchat, online customer support or digital sales environments
• Strong commercial mindset with confidence working to targets and KPIs
• Ability to multitask, work quickly and remain resilient in a high-pressure setting
• High level of accuracy with a process-driven and compliance-focused approach
• 40 hours per week on a shift-based rota, issued one month in advance
• Exeter city centre
• Minimum four weeks of structured, on-site training
• Hybrid working is available after passing probation.
• 28 days holiday including bank holidays
• Opportunity to develop within a high-performing sales environment
• Immediate start available subject to vetting and onboarding

If you are commercially driven, thrive in fast-paced sales environments and enjoy converting live chat enquiries into results, we would love to hear from you.

Note on Sponsorship:

We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Georgia Parkhouse