Customer Support Agent - Bookkeeping/Accountancy software exp

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the software sector is seeking a Customer Support Agent based in Watford to assist clients with bookkeeping/accounting software. This role involves client support, troubleshooting technical issues, and ensuring a high level of customer satisfaction. Ideal candidates should have strong communication skills and technical expertise in accounting software.

Qualifications

• Good communication skills required.
• Technical knowledge of bookkeeping/accounting software needed.
• Ability to resolve customer inquiries effectively.

Responsibilities

• Providing customer support for bookkeeping and accounting software.
• Assisting clients with technical issues and onboarding.
• Ensuring customer satisfaction and positive experiences.

Skills

Communication skills

Technical knowledge of accounting software

Customer inquiry resolution

Job description

Job Title: Customer Support Agent - Bookkeeping/Accountancy software exp, Watford, Hertfordshire

Company: Hatched Recruitment Group

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description

This role involves providing customer support for bookkeeping and accounting software, assisting clients with technical issues, onboarding, and ensuring customer satisfaction. The position requires good communication skills, technical knowledge of accounting software, and the ability to resolve customer inquiries effectively. The role may involve working with clients to troubleshoot software issues, providing guidance on software features, and ensuring a positive customer experience.