Customer Support Agent - Bookkeeping/Accountancy software exp

JR United Kingdom; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment company is seeking a Customer Support Agent in Basildon with bookkeeping and accountancy software experience. This full-time role involves providing technical support and exceptional customer service, assisting clients with their accounting software needs. Ideal candidates should possess strong communication skills and troubleshooting abilities to effectively manage customer queries.

Qualifications

• Experience with bookkeeping or accounting software is essential.
• Strong communication skills to interact with customers.
• Ability to troubleshoot technical issues.

Responsibilities

• Assist customers with technical support and troubleshooting.
• Provide customer service via phone, email, or chat.
• Document interactions and collaborate with technical teams.

Skills

Communication

Troubleshooting

Tools

Bookkeeping Software

Accounting Software

Job description

Job Title: Customer Support Agent - Bookkeeping/Accountancy software exp, Basildon

Client: Hatched Recruitment Group

Location: Basildon, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Position: Customer Support Agent with bookkeeping and accountancy software experience

Location: Basildon, UK

Company: Hatched Recruitment Group

Job Type: Full-time

Salary: Competitive + Benefits

About Us:

Hatched Recruitment Group is seeking a Customer Support Agent experienced in bookkeeping and accountancy software to join their team in Basildon. The role involves providing technical support and customer service to clients using accounting software solutions. The ideal candidate will have relevant experience in bookkeeping or accounting software and excellent communication skills.

Responsibilities:

• Assist customers with technical support and troubleshooting of bookkeeping/accountancy software
• Provide excellent customer service and support via phone, email, or chat
• Document customer interactions and issues accurately
• Collaborate with technical teams to resolve complex issues

Requirements:

• Experience with bookkeeping or accounting software
• Strong communication skills
• Ability to troubleshoot technical issues

This job is active and accepting applications.