Customer Support Advisor at Domestic & General

HipHopTune Media; Nottingham; Hybrid; GBP 23,000; Full time

Job summary

Join an innovative company as a Customer Support Advisor, where your sales skills will shine in a flexible remote or hybrid role. This position offers the chance to engage with customers, resolve their queries, and contribute to a trusted brand known for its exceptional service. With extensive training and growth opportunities, you'll be empowered to excel in a supportive environment. Enjoy a competitive salary, bonuses, and a range of benefits that prioritize your well-being and career development. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you!

Benefits

Sales Bonuses

Annual Leave (33 days)

Employee Assistance Programme

Health and Wellbeing Benefits

Pension Scheme

Life Assurance

Employee Discounts

Discounted Gym Membership

Qualifications

• Experience in targeted sales with strong communication skills.
• Ability to work autonomously or in a home-based position.

Responsibilities

• Provide excellent customer service and resolve issues promptly.
• Upsell products to meet customer needs and build rapport.

Skills

Sales Skills

Communication Skills

Customer Service

Problem Solving

Job description

Customer Support Advisor at Domestic & General

Are you a natural-born salesperson and have targeted sales experience? Do you always put your customers first? Want to work for a great company with amazing benefits? If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Domestic & General is seeking a talented and motivated Customer Support Advisor with experience in sales and exceptional communication skills to join their team. This flexible remote/hybrid position offers an exciting opportunity to thrive in a customer-focused environment while contributing to a trusted and growing company.

About the Company

Domestic & General specializes in protecting, repairing, and maintaining the essential appliances and products that keep homes running smoothly. From fridges and washing machines to TVs and boilers, the company ensures peace of mind for millions of customers worldwide.

Operating across the UK, Europe, the US, and Australia, Domestic & General partners with leading appliance and electrical product brands to deliver reliable care. Established in 1912, the company combines a legacy of excellence with a forward-looking approach, ensuring that whatever the future holds, they are prepared.

Why Join Domestic & General?

Trusted Expertise: Be part of a company that serves nearly 9 million customers in the UK alone.

Global Presence: Work for a recognized brand with operations in major markets worldwide.

Flexible Work Options: Enjoy the benefits of a remote or hybrid role.

Growth Opportunities: Develop your career in a supportive and innovative environment.

If you are passionate about customer service and sales and want to make a difference, apply now to become a key part of the Domestic & General team!

Position: Customer Support Advisor

Salary: £23,000 per year plus OTE £3,000 per annum

Job Type: Full Time

Location: Remote, UK

About the Role

As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you’ll see that customers get a great experience, with problems resolved first time. Using your expert sales skills to give added peace of mind, you will up-sell other products to our customers that best suit their needs. Underpinned by delivering excellent service during conversations, you will truly ensure our customers' worlds are kept running.

Main Duties

• Use your expert knowledge and brilliant communication skills to share new products that they might like.
• Aim to deal with customers’ queries or issues then and there.
• Build rapport with customers, get to know their individual needs and put their interests first.
• You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access.
• Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state-of-the-art working environment where you can collaborate with colleagues and receive hands-on support.

What else to expect:

• In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
• You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.
• We’ll provide all the equipment you need, but you must have broadband access.
• Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Qualifications

• A solid background in targeted sales.
• A driven mindset with strong sales skills and a love for hitting targets.
• Proven experience of working autonomously or in a home-based position.
• Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• Unflappable and resilient attitude to juggle tasks and bounce back quickly.

Benefits

• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary.
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

A highly competitive £23,000 basic salary.

Average Bonus Earnings of £3,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.

For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.