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Join a leading organization specializing in health and employment services as a Business Support Centre Customer Support Advisor. In this full-time role, you will provide crucial support, manage customer interactions, and ensure seamless service delivery across various programs. Candidates should possess strong customer service experience and effective communication skills, working to meet performance metrics while ensuring high customer satisfaction.
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Client: Maximus
Location: Leicester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: dcd6985fc9dc
Job Views: 5
Posted: 02.06.2025
Expiry Date: 17.07.2025
General information
Job Posting Title: Business Support Centre Customer Support Advisor
Date: Monday, May 13, 2024
City: Leicester
Country: United Kingdom
Working time: Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Business Support Centre plays a pivotal role in supporting the wider MAXIMUS group in facilitating government contracts.
We are the first point of contact for most participants joining our schemes and support the interactions between all parties.
The current portfolio of the Business Support Centre includes the Access to Work Mental Health Programme, the Student Bursary Support Service, and the Work Programme Schemes. Our external customers include the Department of Work and Pensions, Ministry of Justice, and the Department of Education. Our aim is to help all participants back into work, support them while at work, and help retain substantive employment.
The role of a Business Support Centre Customer Support Advisor is to be the first interaction point for all participants within the supported programmes. Responsibilities include assessing eligibility, informing potential participants about the programmes, and facilitating their participation by booking them into schemes or logging their cases in various case management systems.
Working efficiently and in compliance with company policies and procedures, you will deliver excellent customer service and high-quality administrative support working to KPIs.