Customer Support Advisor

ClearCourse; West Bromwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as an Outbound Call Advisor in a hybrid role. You'll engage with members about their membership upgrades, making outbound calls and providing excellent customer service. This temporary position offers a supportive environment, ideal for confident communicators eager to make an impact.

Qualifications

• Experience in customer service or outbound call role is desirable.
• Detail-oriented with accurate data entry and record-keeping skills.

Responsibilities

• Make outbound calls to members using a predefined script.
• Hit a target of 28–30 calls per hour.
• Deliver first-class customer service and maintain a professional tone.

Skills

Communication

Attention to Detail

Organizational Skills

Job description

2 days ago Be among the first 25 applicants

Career Level: 10 Entry

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Posting Date: 9 May 2025

Location: Hybrid (Office-based in the UK)

Salary: Competitive hourly rate

Hours: 9:00am – 5:30pm (Monday to Friday, 1-hour lunch break)

Contract Type: Temporary (length of campaign to be confirmed)

Join Our Outbound Customer Engagement Team

Are you a confident communicator who thrives on speaking to people? Do you enjoy delivering excellent service and working in a fast-paced, target-driven environment? If so, we want to hear from you!

We’re looking for an Outbound Call Advisor to join our ClearConnect team for a temporary call campaign focused on engaging with members about their membership upgrade options. This is a fantastic opportunity to gain experience in a friendly, professional environment and make a real impact by helping members get the most out of their service.

This role is ideal for someone with excellent telephone manners, strong attention to detail, and a positive, can-do attitude.

What You’ll Be Doing

Make outbound calls to members using a predefined script

Hit a target of 28–30 calls per hour

Capture Key Outcomes Such As Whether Members

Have received an upgrade email/letter

Are interested in upgrading their membership

Record and update call outcomes in a central spreadsheet

Update member contact information including new phone numbers, addresses, or email details

Leave voicemail messages when members are unavailable

Schedule call-backs for members who request a later conversation

Escalate issues to the Supervisor or Manager as needed

Deliver first-class customer service and maintain a professional and helpful tone at all times

What We’re Looking For

Clear, confident communication skills and a friendly phone manner

Comfortable working in a high call volume environment

Detail-oriented with accurate data entry and record-keeping skills

Able to stay organised and manage a high-paced workload

Experience in a customer service or outbound call role is desirable

A positive, proactive approach and willingness to go the extra mile for the customer

Able to work collaboratively and take direction from team leads

Why Join ClearCourse?

ClearCourse is a fast-growing group of software and payments businesses with a focus on innovation, collaboration, and customer excellence. We believe in supporting our people, even in temporary roles, and providing an inclusive and welcoming place to work.

While this is a temporary position, you’ll be part of a supportive and friendly team, with the potential for future opportunities as our business continues to grow.

Apply Now!

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Software Development

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