Customer Support Agent - Cantonese Speaking

Socialbear®; United Kingdom; Remote; GBP 60,000 - 72,000; Full time

Job summary

A leading company in the art and fashion industry is looking for a Customer Support Agent for a fully remote, temporary role. Successful candidates will provide online customer support, requiring excellent communication skills and an interest in art. This position offers paid training, support, and flexible working hours.

Benefits

Monthly invoice paid within 24 hours

Fully remote working

Qualifications

• Experience delivering online customer support.
• Knowledge of art and fashion preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Support online customer service from start to finish.
• Manage customer service queries daily.
• Respond to customers in a timely manner.

Skills

Customer Service

Communication

Time Management

Copywriting

Attention to Detail

Job description

3 days ago Be among the first 25 applicants

In this role, you’ll primarily support a global art brand’s Online Customer Service from start to finish.

An interest in art and high fashion is ideal, along with solid experience using phone, email, and live chat to help customers. Experience with CRM systems is a bonus but not required.

This is a fully remote, short-term freelance role.

You’ll need access to a computer or laptop that works with our software, plus a reliable internet connection. Full training, support, and software will be provided to successful applicants.

Hours of work:

Key Skills - Customer Service Agent

• Previous experience delivering Online Customer Support and Community Management.
• Knowledge of Art and Fashion.
• Excellent written and verbal communication skills.
• Experience with Phone Support.
• Superb time management.
• Copywriting and proofreading.
• High accuracy and attention to detail.
• Responding to customers in a timely manner.
• Use of Slack, Google Suite, Microsoft Teams and collaboration tools.
• Managing and responding to Online Customer Service queries from our client accounts on a daily basis.
• Effectively responding to all Customer Support and Community Management tickets.
• Pro-actively escalating and spotting potential PR threats, and following support briefs.
• Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.

What's On Offer

• Monthly invoice paid within 24 hours
• Fully remote working

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

• Industries

  Technology, Information and Internet

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