Customer Support Advisor

One Utility Bill; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading utility service provider is seeking a Customer Support Advisor in Newcastle upon Tyne. In this role, you will engage with customers, address their issues, and ensure satisfaction through various communication methods, including live chats and phone calls. The ideal candidate should have excellent communication skills and a calm demeanor under pressure. This position offers alternating working hours during the week and requires working one Saturday per month, providing a dynamic work environment.

Qualifications

• Ability to manage a workload independently and effectively.
• Experience in customer support is preferred.
• Calm demeanor under pressure.

Responsibilities

• Engage with customers and address their issues.
• Ensure customer satisfaction through effective communication.
• Resolve customer queries via live chats, phone calls, and emails.

Skills

Excellent communication skills

Problem-solving abilities

Customer service orientation

Job description

Customer Support Advisor

£26,200 per annum

A little bit about us

We are a tech business that makes bills easier with a custom bills package and the option to split the bills with other bill payers. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer for 48,000 happy customers and counting, but don’t just take our word for it. Check out our amazing reviews on Trustpilot!

What you’ll be doing

You’ll be at the forefront, engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied. With our outstanding TrustPilot score, we are committed to maintaining our high standards. As an expert in live chats, phone calls, and emails, you will resolve customer queries swiftly and efficiently.

Customers rely on us to manage their bills, keeping their lights and broadband running smoothly.

When things go wrong, it can have a significant impact, leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.

We’re looking for someone who is:

• Cool, calm, and collected, even when things are hectic
• Able to manage their own workload by being self-sufficient
• Excited to deliver exceptional service
• Great at handling complaints from frustrated or confused customers
• Lovely to chat to, and confident on the phone

Working hours: Alternating weeks of 8am until 4pm and 10am until 6pm. You’ll also work 1 Saturday per month.