Customer Support Advisor

Wienerberger; Cheadle Hulme; On-site; GBP 25,000 - 29,000; Full time

Job summary

Join a leading building materials company as a Customer Support Advisor, where you'll deliver exceptional service and support to customers. Work with a friendly team at the Head Office, with excellent training and opportunities for professional growth. This role offers a competitive salary and benefits, including an annual bonus scheme.

Benefits

Professional growth and training opportunities

Annual bonus scheme up to 4%

Ability to purchase additional holidays

Company Pension

Life Assurance

Flexible benefits offering

Qualifications

• Experience in Customer Support or Service roles.
• Positive attitude and commitment to excellent service.
• Ability to work calmly under pressure.

Responsibilities

• Deliver outstanding service and build strong customer relationships.
• Provide updates on customer cases and support sales teams.
• Collaborate with dispatch/logistics to ensure timely product deliveries.

Skills

Communication

Analytical Skills

Customer Service

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Internationally successful: The Wienerberger Group

Come and join us as a Customer Support Advisor at our Head Office in Cheadle.

Wienerberger is a leading international provider of building materials and infrastructure solutions.We improve the quality of life and shape the future of construction.

About the Role

As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately.

You’ll be providing seamless communication for the customer, ensuring the dispatch/logistics team are kept in the loop to make sure our products arrive when needed.

You’ll be joining a friendly team based at our Head Office, with excellent training to help you succeed, and opportunities to develop in the business.

Duties also include:

• Maintain excellent relationships with the external sales team
• Participate in customer visits and attend sales meetings
• Providing customers with regular updates on their cases
• Supporting the sales team with pricing, orders and investigating problems

Hours of Work: Monday to Friday, 9.00am – 5.00pm

About You

You will be an experienced Customer Service/Customer Support professional who has helped customers with queries and investigated issues.

You’ll have a positive attitude and a commitment to excellent customer service.

Strong communication (verbal and written) is key as you’ll regularly be corresponding via email or phone call with both customers and internal colleagues.

You’ll also have

• Good analytical skills
• Ability to work calmly under pressure
• Proficient in Microsoft applications (Word, Outlook, Excel etc)
• Able to work both on own initiative and as part of a team
• Good team playing skills

About our Benefits

• Salary up to £25,000 (depending on experience)
• Professional growth, training, and opportunities to hone your skills and knowledge
• Annual bonus scheme up to 4%
• Ability to purchase additional holidays
• Company Pension
• SIP – ability to become a shareholder via our Share Scheme
• Life Assurance
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

About us

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

So what are you waiting for? Come and join Wienerberger as a Customer Support Advisor and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.