Customer support adviser (Permanent, 22 hours per week)

Shropshire Towns and Rural Housing; Trowbridge; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Holiday entitlement

Life assurance

Flexible working

Pension

Cycle to work

Training & development

Supportive team

Job summary

Selwood Housing in Trowbridge is seeking a part-time Customer Support Advisor who will be the first point of contact for our customers, handling a range of enquiries, arranging repairs and welcoming visitors at reception.

You'll join a busy, supportive team, use CRM systems to maintain records, and strive for first-contact resolution while delivering an excellent customer experience across multiple channels.

Qualifications

• Good literacy and numeracy (Grade 4/C in English and Maths)
• Excellent telephone manner and strong communication skills
• Experience delivering excellent service in a customer-focused environment
• Experience using CRM systems and maintaining accurate customer records
• Proactive approach to problem-solving and helping customers
• Commitment to creating an inclusive environment with fairness and respect

Responsibilities

• First point of contact for customers, providing support and solutions across enquiries
• Arrange repairs and answer questions
• Welcome visitors at reception
• Support customers through various channels and aim for first-contact resolution
• Be part of a busy, supportive team

Job description

Shropshire Towns and Rural Housing Trowbridge , ENG

NEW

Part Time

Because every customer deserves to feel heard.

About the role

As a part-time Customer Support Advisor, you'll be the first point of contact for our customers, providing support and solutions across a wide range of enquiries. From arranging repairs and answering questions to welcoming visitors at reception, you'll play a key role in delivering an excellent customer experience.

Working as part of a busy and supportive team, you'll support customers through a variety of channels, take ownership of enquiries and strive to achieve first-contact resolution wherever possible. This is a varied role that's perfect for someone who enjoys helping people, solving problems and making a positive difference every day.

What we're looking for:

We're looking for a customer-focused individual who shares our values and is passionate about delivering outstanding service and positive outcomes for our customers.

Customer Driven

You genuinely care about helping people and take pride in delivering a great customer experience. You listen, understand customers' needs and work proactively to find solutions.

Accountability

You take ownership of enquiries, following them through to resolution wherever possible. You're organised, reliable and committed to delivering a high standard of service.

Develop & Learn

You're keen to learn, grow and continuously improve. You embrace feedback, develop your knowledge and adapt to new processes, systems and ways of working.

Champion Communication

You communicate with confidence, empathy and professionalism. Whether speaking to customers, colleagues or partners, you build positive relationships and ensure people feel informed, valued and heard.

You’ll bring:

• A good standard of literacy and numeracy (minimum Grade 4/C in English and Maths or equivalent).
• An excellent telephone manner and strong communication skills.
• Experience delivering excellent service in a customer-focused environment.
• Experience using CRM systems and maintaining accurate customer records.
• A proactive approach to problem-solving and helping customers.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

Pre employment requirements

The successful candidate will be required to complete Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.

You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some of our benefits include:

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Make every conversation count

If you're passionate about helping people and delivering exceptional customer service, we'd love to hear from you!

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.