Customer Support Administrator

Cox Enterprises; Market Harborough; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Option to buy holiday days

Birthday off

Well-Being Day

Charity Day

Career progression

Competitive pension

Resumo da oferta

Manheim Vehicle Services, part of the Cox Automotive Group, is looking for a highly organised Administrator at Bruntingthorpe to support the customer experience team.

You will manage administrative tasks, vehicle documentation, data entry, and SLA compliance in a fast-paced environment. The role is 40 hours per week with a £27,144 annual salary and a range of benefits.

Qualificações

• Strong administrative experience in fast-paced environments.
• Excellent attention to detail with high-volume documentation.
• Confident data entry and record-keeping in spreadsheets and systems.
• Well-organised with ability to manage multiple tasks and meet tight deadlines.
• Experience with structured processes, SLAs and regulatory requirements.
• Excellent written and verbal communication, especially via email.

Responsabilidades

• Ensure all administration is completed accurately within SLAs.
• Process and file vehicle documents securely and accurately (e.g., V5).
• Manage and organise physical paperwork and ensure clear records.
• Handle and log loose vehicle items and maintain tracking.
• Maintain vehicle key storage and accurate key records.
• Update spreadsheets and internal systems with high accuracy.
• Process daily post and route documents to customers on time.
• Book vehicles into multiple locations and update systems.
• Use internal and external customer databases and systems.
• Liaise with other sites to ensure smooth vehicle transitions to sale.
• Respond to customer emails promptly and professionally.
• Act as a point of contact for customer inquiries via email and phone.

Conhecimentos

Administrative experience

Data entry

Attention to detail

Organisational skills

Communication skills

Ferramentas

Excel

Internal databases

Descrição da oferta de emprego

Administrator

Bruntingthorpe

£27,144

40 hours per week (Monday – Friday)

Accelerate your career with a company that leads the way!

Manheim Vehicle Services, part of the Cox Automotive Group, is a fast-moving, evolving business that supports de-fleet operations, multiple remarketing channels, and a full range of vehicle preparation services — making sure vehicles are ready for both wholesale and retail markets.

At the heart of service delivery and behind the scenes is the Customer Experience Team who play a vital role in managing a wide range of customer needs with speed, precision, and care. As we grow our service offering and expand our client base, delivering on service level agreements and maintaining the highest standards is more important than ever.

Our team members are the driving force behind this success — making sure every customer requirement is met and that we deliver operational excellence and outstanding service at every step.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

We’re looking for a highly organised and customer-focused Administrator (internally referred to as a Customer Support Administrator). You’ll play a key role in ensuring accounts are administered accurately, SLAs are met and every customer interaction reflects the high standard of service we pride ourselves on.

This is a fast-paced, process-driven administrative role where attention to detail, strong organisational skills and the ability to manage high volumes of documentation are essential. You’ll be working as part of a collaborative team of seven Administrators, supporting each other to deliver a smooth and efficient service.

What You’ll Be Doing

• Ensuring all administration is completed accurately and within agreed SLAs.
• Handling high volumes of vehicle documentation, including processing and filing of V5 documents securely and accurately.
• Managing and organising physical paperwork, including filing documents into storage containers and maintaining clear records.
• Handling and logging loose vehicle items, ensuring they are tracked and stored correctly.
• Managing vehicle key storage and maintaining accurate key tracking records via internal spreadsheets.
• Updating and maintaining spreadsheets and internal systems with a high level of accuracy.
• Processing daily post and ensuring documents are sent to the correct customers on time.
• Booking vehicles into multiple locations and updating systems accordingly.
• Using multiple internal and external customer databases and systems.
• Liaising with other sites and auction locations to ensure vehicles transition smoothly to sale.
• Responding to a high volume of customer emails in a timely and professional manner.
• Acting as a point of contact for customer enquiries via email and telephone (shared across the team, with a relatively low call volume).

What We’re Looking For

• Strong administrative experience, ideally within a fast-paced or process-driven environment.
• Excellent attention to detail, with experience of handling high volumes of documentation accurately.
• Confident and accurate data entry skills, including maintaining records in spreadsheets and internal systems.
• Well-organised with the ability to manage multiple tasks and meet tight deadlines.
• Experience working within structured processes, regulations, or SLAs.
• Excellent written and verbal communication skills, particularly when managing email enquiries.
• Previous experience of handling queries and complaints professionally.
• Flexible and proactive, with the ability to adapt quickly in a changing environment.

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.