Customer Support Administrator

JR United Kingdom; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in e-commerce is seeking a Customer Support Administrator to enhance their team. The role involves providing exceptional customer service, managing complaints, and ensuring smooth order processing. Ideal candidates will have strong communication skills and experience in customer service, with opportunities for growth and a supportive work environment.

Benefits

30 days holiday (increasing to 32 after 2 years)

Corporate discounts for friends and family

Relaxed dress code

Free parking

Access to Employee Assistance Programme

Qualifications

• Experience in customer service roles.
• Confidence in handling complaints and providing solutions.
• Ability to manage end-to-end customer experiences.

Responsibilities

• Deliver excellent customer service on every call.
• First point of contact for escalations and complaints.
• Process customer returns and exchanges.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem solving

Time management

Customer service

Tools

MS Excel

Content management systems

Job description

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Hours: 42.5 hours per week (8.30am to 5.30pm)

Role Overview

Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.

Could you be who we are looking for?

The successful candidate is likely to have/demonstrate:

• Experience of working in a customer service role
• Excellent interpersonal and communication skills both at a written and spoken level
• Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
• Experience in recording all customer interactions, meeting pre-set Quality targets
• Manage end-to-end customer experiences
• Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
• Strong analytical skills with experience of MS Excel and content management systems
• Self-motivated with strong personal time management & problem solving skills
• Can-do attitude with a flexible approach to the role
• Multiple language skills will be treated as an advantage.

Core responsibilities of this role include:

• Delivery of excellent customer service on each and every call
• First point of contact for customer escalations and complaints
• Processing customer returns and exchanges
• Order processing and administration

Working for Trespass

• You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
• Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
• Relaxed dress code
• Free parking as there is nothing worse than parking metres and additional costs, meaning… buy the coffee!
• Full access to our fantastic Employee Assistance Programme and much more!

We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.

Salary information will be determined by experience and fit and decided at the point of offer, however, if you have any questions relating to this, please get in touch.