Dental Software Support Specialist

JR United Kingdom; Glasgow; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading European dental tech company is looking for a Dental Software Support Specialist based in Glasgow. This role involves delivering exceptional technical support to dental lab clients and contributing to building a comprehensive support infrastructure. Ideal candidates will have a background in dentistry and strong technical skills, with opportunities for career advancement within a growing organization.

Benefits

Opportunity to advance into leadership roles

Training and mentorship

Impact on global dental lab support services

Qualifications

• Experience in a dental company or dental reception/admin role.
• Strong computer skills and experience with CRM/ticketing systems.
• Excellent communication skills in English.

Responsibilities

• Provide technical support to dental lab customers.
• Manage support requests via CRM/ticketing systems.
• Create video tutorials and conduct live training sessions.

Skills

Technical support

Communication

Proactive

Organized

Dependable

Tools

CRM/ticketing systems

Job description

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Dental Software Support Specialist, Glasgow

Client: GreatLab

Location: Glasgow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

Location: Remote (Ideally in the Midlands)

Job Type: Full-time

Travel Required: Occasional (events, internal training)

Start Date: ASAP

Onboarding: In-person onboarding and mentoring at our Setúbal office in Portugal. This role requires in-person training in Portugal for approximately 3 months, with all expenses covered.

About Us

We’re building cutting-edge software for dental laboratories, helping them streamline operations and deliver high-quality work. Our platform manages cases, organizes workflows, and enhances client service.

Your Role

This role involves supporting our users and contributing to building our support infrastructure, including creating tutorials and improving documentation. You will be instrumental in scaling our support team as the company grows. A background in dental, especially lab or front-desk experience, and initiative are essential.

Responsibilities

• Provide technical support to dental lab customers
• Manage support requests via CRM/ticketing systems
• Create video tutorials and conduct live training sessions
• Maintain and improve the Help Center and documentation
• Enhance support workflows and identify common issues
• Gather user feedback for product improvements
• Support US clients two days per week with later hours
• Help develop internal support processes
• Assist clients with onboarding and system setup

Requirements

• Experience in a dental company or dental reception/admin role
• Strong computer skills and experience with CRM/ticketing systems
• Excellent communication skills in English
• Comfort with being on camera for support videos
• Willingness to work later hours two days a week for US support
• Proactive, organized, and dependable

Bonus (Valued but not mandatory)

• Aspirations to grow into a leadership role
• Enjoyment in building support structures and documentation
• Passion for helping others with technology

What We Offer

• Opportunity to advance into leadership roles
• Training and mentorship
• Role in a growing European dental tech company
• Occasional travel for events and retreats
• Impact on global dental lab support services