Customer Support

Aviva; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

Aviva offre une opportunité excitante pour un Customer Service Expert, où vous serez responsable de fournir un service client exemplaire. Vous travaillerez avec une équipe dynamique, en vous concentrant sur la satisfaction client tout en bénéficiant d'un package salarial compétitif et d'une multitude d'avantages. Aviva promeut un environnement inclusif qui valorise la flexibilité et le bien-être des employés.

Benefits

Bonus de performance de 6% du salaire annuel

Pension avec contribution allant jusqu'à 14%

25 jours de congé plus des jours fériés

Remises jusqu'à 40% sur les produits Aviva

Actions gratuites d'Aviva

Jours de bénévolat payés

Options de travail flexibles

Qualifications

• Compétences en communication excellentes et attitude amicale au téléphone.
• Capacité à s'adapter aux outils numériques.
• Capacité à gérer des conversations difficiles.

Responsibilities

• Fournir un service de haute qualité conformément aux valeurs fondamentales d'Aviva.
• Soutenir les clients par téléphone sur des produits financiers tels que les obligations d'investissement.
• Aider les clients avec les besoins liés aux économies de retraite et aux investissements.

Skills

Excellent communication skills

Strong fact-finding abilities

Collaborative work

Adaptability to digital tools

Positive attitude

Job description

External Job Advert

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between 25,400 - 29,028 (depending on hours, location, skills, and experience)

Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer an enhanced 40-hour contract for those who want to increase their hours.

Allocated shift pattern between 08:00 - 18:00 Monday - Friday.

We value integrity and responsibility. We seek individuals who speak up, make good decisions, and genuinely care about our customers and colleagues.

Customer Service careers at Aviva are unique. We aim to create a better tomorrow for everyone. With 15 million customers across the UK trusting us, we look for passionate individuals committed to excellence.

About the role:

Deliver high-quality service aligned with Aviva's core values: Care, Commitment, Community, and Confidence. Focus on personalized service, supported by comprehensive training and coaching to handle customer and financial adviser needs.

You will be part of our Wealth Organisation, providing telephony support in areas such as:

• Investment Bonds
• Pension Savings
• Platform Investments

While product knowledge is important, we prioritize the care and support you provide to our customers.

Skills and experience:

• Excellent communication skills and a friendly phone manner
• Strong fact-finding abilities to understand customer needs
• Enjoy working collaboratively and delivering excellent service
• Ability to adapt to digital tools to simplify customer interactions
• Positive attitude, capable of handling difficult conversations and objections

Note: This role is not sponsorable under the Home Office points-based system.

Benefits:

• Starting salary between 25,400 - 28,500 (depending on hours, location, skills, and experience); 40-hour contracts offer up to 32,571
• Performance-based bonus of 6% of annual salary
• Generous pension scheme with up to 14% contribution
• 25 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Share schemes including up to 1,200 free Aviva shares annually and Save As You Earn scheme
• Supportive policies including parental and carer's leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and wellbeing support

Learn more about your potential total rewards using our salary calculator.

Inclusivity at Aviva:

We welcome applicants from all backgrounds. We encourage those who may not meet every requirement to apply. We support flexible working arrangements, including part-time and job sharing.

Most employees work around 50% in our offices, balancing flexibility with collaboration.

For more about working at Aviva, please visit our website.

We interview every disabled applicant who meets the minimum criteria. Please notify us of any disclosed disabilities when applying.

Apply online or contact Angelika Guly for alternative application methods at (phone number removed) or (email address removed).