Customer Supply Chain Relationship Manager

The Hain Celestial Group; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

The Hain Celestial Group is seeking a Customer Supply Chain Relationship Manager to drive supply chain operations and strengthen customer relationships. The role encompasses managing order processes, compliance, and performance metrics while collaborating with internal teams to optimize efficiency. Candidates should have relevant experience, strong analytical skills, and a focus on customer satisfaction. A competitive salary and benefits are offered, alongside flexible working options.

Benefits

25 days annual leave plus 8 Bank Holidays

Option to purchase additional annual leave

Flexible working options

Pension

Medical benefit

Access to various discounts

Qualifications

• Minimum 2 years’ experience in a similar role.
• Customer-facing experience and sales order processing expertise are essential.
• Strong analytical and project management skills.

Responsibilities

• Act as primary contact for customers regarding supply chain processes.
• Build and maintain strong relationships to understand customer needs.
• Track and analyze KPIs such as on-time delivery and customer satisfaction.

Skills

Communication

Analytical

Multitasking

Project Management

Education

A-Levels required, degree preferred

Tools

Excel

PowerPoint

Job description

Customer Supply Chain Relationship Manager

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Customer Supply Chain Relationship Manager

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Hain are recruiting for a remote Customer Supply Chain Relationship Manager. Are you ready to drive seamless supply chain operations and build strong customer relationships? As a Customer Supply Manager, you will be at the heart of ensuring timely deliveries, exceptional service levels, and cost optimization. By acting as the primary point of contact for strategic customers, you will strengthen partnerships, align supply chain processes with customer expectations, and position Hain as the supplier of choice.

Key Responsibilities

Customer Relationship Management

• Act as the primary contact for customers regarding supply chain processes.
• Build and maintain strong relationships to understand customer needs and expectations.
• Resolve issues related to orders, deliveries, and logistics to ensure high customer satisfaction.
• Oversee the end-to-end order management process, ensuring accuracy and timeliness.
• Actively manage issues on orders and service queries.
• Collaborate with internal teams to manage inventory, shipping schedules, and delivery timelines.
• Ensure compliance with customer-specific requirements and service level agreements (SLAs).

Supply Chain Coordination

• Work closely with procurement, production, logistics, and warehouse teams to streamline operations.
• Collaborate with customers, Demand Planning, and Commercial teams to forecast demand and ensure future service excellence.
• Monitor the flow of goods to identify bottlenecks and implement improvements.
• Regularly liaise with internal teams to drive accountability and ensure service goals are met.
• Manage returns, replacements, and reverse logistics efficiently.

Performance Management

• Track and analyze KPIs such as on-time delivery, order accuracy, and customer satisfaction.
• Identify trends, risks, and opportunities to enhance supply chain efficiency.
• Present regular performance reports to management and customers.
• Lead initiatives to optimize supply chain processes, reduce costs, and enhance service levels.
• Implement tools and technologies to improve visibility and operational efficiency.
• Stay updated on industry trends and best practices to maintain a competitive edge.

Compliance and Risk Management

• Ensure compliance with logistics, transportation, and trade regulations.
• Proactively manage supply chain risks and develop mitigation strategies.

What You Need for the Role

Education & Experience

• A-Levels required, with a degree preferred.
• Minimum of 2 years’ experience in a similar role, ideally within a comparable industry.
• Customer-facing experience and sales order processing expertise are essential.

Key Skills & Attributes

• Excellent communication skills to engage with internal and external stakeholders.
• Proven ability to build and maintain strong customer relationships.
• Strong analytical, multitasking, and project management skills.
• Proficiency in Excel and PowerPoint.
• Results-focused with a track record of delivering against performance targets.
• Demonstrates behaviours aligned with Hain’s "ACHIEVE" framework.

Additional Responsibilities

• Indirect management of agreed spend to contribute positively to the company’s financial targets.
• Preparation of customer scorecards, account plans, and performance reports.

What can we offer you?

• Competitive salary / rate of pay
• 25 days annual leave, plus 8 Bank Holidays
• Option to purchase additional annual leave
• A day off work to support our charity partners
• Flexible working options
• Pension
• Medical benefit
• And access to a HUB that offers many discounts from a range of suppliers and retailers

About The Hain Celestial Group

Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie snacks, Terra chips, Garden of Eatin’ snacks, Earth’s Best and Ella’s Kitchen baby and kids foods, Celestial Seasonings teas, Joya and Natumi plant-based beverages, Greek Gods yogurt, Cully & Sully, Imagine and New Covent Garden soups, Yves and Linda McCartney’s (under license) meat-free, and Alba Botanica natural sun care, among others.

Hain Celestial UK

In the UK, Hain Celestial UK is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.

Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks.

Our Values

Own It – I am empowered and accountable for improving Hain’s business results and impact

Win Together – I collaborate with others to grow, deliver and celebrate success.

Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.

Be Curious – I explore ideas & insights with a growth mindset.

Our Purpose

To inspire healthier living for people, communities & the planet through better-for-you brands

Our Mission

To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.

If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.

If Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Supply Chain

• Industries

  Manufacturing

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