Customer Success Technician - Voice Solutions (Hybrid)

Gamma; Manchester; Ibrido; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Descrizione del lavoro

Gamma in Manchester is seeking a Customer Success Technician to support partners and customers, ensuring they gain maximum value from Gamma's products and services. You will handle queries and technical issues across multiple channels, delivering an exceptional customer experience.

In this hybrid role, you will be a product expert, contribute to service improvements, and promote best practices to ensure successful deployments and higher customer satisfaction.

Competenze

• Excellent customer success/service skills.
• Previous experience with Gamma Voice Products.
• Strong analytical and problem-solving skills with a track record of delivering solutions.
• Tenacity in finding the root of problems and ensuring sustainable fixes are in place.
• Able to manage own time and work under pressure to deadlines.
• Work effectively and collaboratively with others.
• Able to manage the demands of numerous tasks concurrently.
• Able to communicate effectively with different stakeholders.

Mansioni

• Be a point of contact for customer queries via our existing live contact channels, solving complex problems and identifying solutions with a focus on first contact resolution through collaboration and consultation with wider team members.
• Explicitly understand what our customers and partners are aiming to achieve with our products and services, supporting the rollout of new deployments through promotion of best practice, expert knowledge and self-service advocacy.
• Provide insight into customer challenges, feeding into our Customer Success Leads/Value Stream to help to implement service improvement.
• As a product expert, you will have in depth technical knowledge and expertise of our products to support and contribute to the ongoing learning of our teams and our customers.
• Identify and feedback opportunities for where the business can develop initiatives that will optimise existing service processes, tools, or systems.
• Drive and improve customer satisfaction and value enhancement through a customer first/low customer effort approach at all times.

Descrizione del lavoro

Gamma in Manchester is seeking a Customer Success Technician to support partners and customers, ensuring they gain maximum value from Gamma's products and services. You will handle queries and technical issues across multiple channels, delivering an exceptional customer experience.

In this hybrid role, you will be a product expert, contribute to service improvements, and promote best practices to ensure successful deployments and higher customer satisfaction.