Customer Success Support

TN United Kingdom; United Kingdom; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

An established industry player is seeking a Client Success Support professional for a hybrid position near Chipping Norton. This exciting role involves managing client queries, providing platform guidance, and ensuring data accuracy in a collaborative environment. The ideal candidate will possess strong customer service and organizational skills, contributing to the success of clients while working in a supportive team. If you thrive in a dynamic setting and are passionate about client success, this opportunity is perfect for you.

Qualifications

• Previous high-level customer service or administrative experience.
• Strong attention to detail and excellent organizational skills.

Responsibilities

• Managing and resolving incoming queries from clients.
• Providing accurate support and guidance for clients on the platform.
• Completing AI reports and maintaining CRM records.

Skills

Customer Service

Data Management

Organizational Skills

Attention to Detail

Tools

CRM Software

Job description

The Role

We have an exciting opportunity within a tech business near Chipping Norton for a Client Success Support role. This is a full-time, permanent position with a hybrid work model (2/3 days in the office), offering a salary between 36-45k depending on experience.

Responsibilities

1. Managing and resolving incoming queries from clients with confidence and clarity.
2. Serving as the expert on the platform to provide accurate support and guidance for clients.
3. Setting up new client dashboards and checking assessment participation surveys.
4. Completing AI reports, maintaining flawless CRM records, reviewing employee data, identifying trends and risks, and contributing to client FAQs.
5. Submitting timely payments by resolving invoices and billing queries.

Experience

The ideal candidate will have previous high-level customer service or administrative experience, preferably managing data in a corporate setting, with excellent organisational skills and strong attention to detail.

Additional Information

For queries about the role, contact Katie at 0121 633 4443. If you are already registered with Katie Bard, please contact your consultant directly.

Katie Bard is an Equal Opportunities Employer and will manage your application in accordance with GDPR and the Data Protection Act 2018. Please refer to our privacy notice for details on how your data will be handled. Successful applicants will be contacted and their data managed per GDPR guidelines. Unsuccessful applications will be deleted within 6 weeks.

Katie Bard is acting as an employment agency.