Customer Success Specialist – Cyber Security / Nationwide

TN United Kingdom; Preston; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm in the cyber security sector is seeking a Customer Success Specialist to enhance customer engagement and drive product adoption. This strategic role involves working closely with clients to ensure they maximize the value of cutting-edge security solutions, while also providing feedback to improve offerings. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for helping clients succeed. Join a forward-thinking team dedicated to transforming businesses through technology and making a significant impact in the fight against cyber threats.

Qualifications

• Experience in technical consulting or customer engagement roles.
• Deep understanding of technical fundamentals in relevant technology areas.

Responsibilities

• Deliver tailored accelerators to diverse customers.
• Collaborate with account teams to address product concerns.

Skills

Technical Consulting

Customer Engagement

Risk Management

Product Feedback

Education

Bachelor's in Engineering

Master's in Computer Science

Tools

CISCO

CISM

CISSP

Job description

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Customer Success Specialist – Cyber Security / Nationwide, Goosnargh

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Client:

Shackleton Duke Group

Location:

Goosnargh, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

49ea0d4201c3

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

• Reference Number: Customer Success Specialist
• Location: UK Wide
• Sector: Cyber Security and Emerging Technologies

My client is a leading hardware manufacturer in the cyber security sector, developing hi-tech security products and services. Due to the increasing threat of cyber-attacks, they are seeking experienced customer success specialists.

The Customer Success Specialist role is a strategic advisory and technical position that engages with customers to accelerate their adoption of the company's products and solutions, transforming their business and driving outcomes.

Customer Success Specialist Key Duties and Responsibilities

• Deliver tailored accelerators to diverse customers, producing measurable business outcomes within scope and on schedule.
• Use domain expertise to identify and proactively manage risks and customer expectations affecting successful delivery.
• Provide feedback to improve products and offerings throughout their lifecycle.
• Encourage customers to make tactical and strategic deployment decisions and monitor long-term business results.
• Collaborate with account teams to address product concerns and foster growth.
• Promote adoption and expansion of products by highlighting features, use cases, and strategies.
• Willingness to travel.

Must Have

• Experience in technical consulting or direct customer engagement roles, with a strong understanding of industry best practices.
• Deep understanding of technical fundamentals in relevant technology areas, including features and use cases, and ability to articulate how technology solves business challenges.
• Qualifications in industry-specific technologies, including CISCO.
• CISM / CISSP or equivalent preferred.
• Bachelor's in Engineering, Computer Science; Master's preferred.