Customer Success Specialist

Studdy; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private health insurance

Generous paid holiday

Learning budget for courses andCerts

Free Studdy subscription for your fami

Job summary

Studdy is seeking an empathetic onboarding and support specialist to help learners and parents get started quickly and gain ongoing value. You will assist via chat, email and calls, resolving questions and guiding users through the Studdy platform.

Requirements include excellent English communication, basic French (A2) before visa, 1+ year in customer support or success, and a patient, warm, solution-focused approach.

Qualifications

• Excellent English communication (spoken and written).
• Basic French: A2 certificate required before visa application.
• 1+ years in customer support or customer success.
• Patient, warm and solution-focused.

Responsibilities

• Onboard new learners, schools and parents.
• Answer questions on chat, email and phone.
• Log and follow up on issues until they are solved.
• Spot repeated problems and suggest fixes.

Skills

English fluency

French (A2 certificate)

Customer support

Written English

Customer success

Job description

Help Studdy learners and parents get started quickly and keep getting value: onboarding, account help and questions over chat, email and calls.

You are the reason a learner's problem is solved in minutes, not days.

Requirements:

• Excellent English communication, spoken and written.
• Basic French: an A2 French certificate is required before your visa application. You can learn it after you are selected, with any provider you choose.
• 1+ years in customer support or customer success
• Excellent written and spoken English
• Patient, warm and solution-focused

Responsibilities:

• Onboard new learners, schools and parents
• Answer questions on chat, email and phone
• Log and follow up on issues until they are solved
• Spot repeated problems and suggest fixes

Benefits:

• Private health insurance
• Generous paid holiday
• Learning budget for courses and certifications
• Free Studdy subscription for your family

Studdy never charges candidates any fee.