Customer Success & Retention Manager

Safetykleen; North East; On-site; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Success & Retention Partner to enhance client relationships in North East England & Scotland. This exciting role focuses on engaging customers, resolving challenges, and showcasing the value of partnership. As a field-based professional, you will meet clients face-to-face, ensuring their satisfaction and loyalty. With a competitive salary package and a commitment to sustainability, this position offers a chance to make a real impact on both customers and the environment. Join a team dedicated to delivering exceptional service and making the planet safer and cleaner.

Benefits

25 days holiday plus Bank Holidays

5% Contributory Pension scheme

Private healthcare scheme from day 1

Enhanced maternity and paternity pay

Corporate discount scheme

Cycle to work scheme

Employee Assistance Program

Enhanced occupational sick pay

Qualifications

• Proven experience in customer success and retention roles.
• Strong interpersonal skills to build and maintain relationships.

Responsibilities

• Revive high-risk customer accounts and deliver value.
• Collaborate across teams to drive smarter decisions.
• Spot opportunities to grow accounts and enhance customer loyalty.

Skills

Customer Relationship Management

Consultative Selling

Problem Solving

Commercial Awareness

Job description

We're Hiring: Customer Success & Retention Partner | North East England & Scotland | OTE £60K

At Safetykleen, our customers are at the heart of everything we do - and we’re looking for someone who truly shares that mindset.

This is an exciting opportunity for a credible, customer-obsessed professional to join our team and ensure our clients remain engaged, satisfied, and loyal. You’ll focus on building trust, solving meaningful challenges, and demonstrating the long-term value of partnering with us.

As a key member of our Customer Relations team, you’ll help shape how we retain and grow customer relationships across North East England & Scotland. Please note: this is a field-based role and may require up to two overnight stays per week.

If you're someone who:

• Loves meeting customers face-to-face (around two per day)
• Knows how to turn around a tricky relationship
• Is commercially savvy and consultative in approach
• Believes that customer success equals company success
• Wants to work for a company that’s serious about sustainability and service

… this role could be for you.

What you’ll do:

• Own and revive high-risk customer accounts
• Uncover insights that help us serve better
• Collaborate across teams to drive smarter decisions
• Deliver value, not just solutions
• Spot opportunities to grow accounts, not just save them
• Be a trusted face of Safetykleen on the ground.

The package:

• £35,000 - £40,000 - OTE approx. £60,000 per annum.
• 25 days holiday plus Bank Holidays.
• 5% Contributory Pension scheme.
• Family Life assurance of 3 times life cover salary.
• Private healthcare scheme from day 1.
• Enhanced maternity and paternity pay.
• Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.
• Taste Card Membership discount.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Employee Assistance Program with 24/7 confidential helpline support for employees
• Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
• CEO & Leadership Employee recognition awards.
• Employee referral scheme.
• We provide support and access to a range of internal and external courses to help and progress your career with us.

About us:

Safetykleen is a leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses across Europe.

Safetykleen employs over 2,000 people and serves over 50,000 businesses in 14 countries. We deliver over 1 million services per year through our unparalleled branch network. Our headquarters are based in London, and we are backed by Apax, a leading Private Equity firm.

We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do and with a mission to help make the planet Safer and Kleener.

If you’re ready to make a real impact—on customers, on teams, and on the planet—we’d love to hear from you.

Apply now or get in touch to find out more.

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