Customer Success & Renewals Specialist

Ingram Micro; Milton Keynes; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Plan

Birthday day off

Employee Referral Bonus

Employee discounts

Career development

Job summary

Ingram Micro in Milton Keynes is seeking a commercially minded Customer Success & Renewals Specialist to join our Cisco team on a hybrid pattern. You will analyse subscription data, advise partners, prepare quotations, and help customers maximise value from Cisco solutions while building strong relationships with internal and external stakeholders.

Candidate experience in sales support, customer success, or renewals is beneficial, with opportunities for development and career progression within

Qualifications

• Analytical approach to customer data and subscriptions.
• Strong communication and relationship-building skills.
• Experience in sales support, customer success, or renewals is beneficial.

Responsibilities

• Analyse customer and subscription data to identify renewal, retention, and growth opportunities.
• Support partners and sales teams with data-led recommendations and commercial insights.
• Prepare quotations and proposals for software, subscription, and service opportunities.
• Help customers navigate renewals and ensure ongoing value from Cisco solutions.
• Explain licensing, subscriptions, and purchasing options clearly.
• Build strong relationships with partners, customers, and internal stakeholders.
• Collaborate with Cisco specialists, account managers, and business development teams to drive growth.
• Support training and knowledge-sharing across the Cisco business.

Skills

Data analysis

Commercial mindset

Communication

Stakeholder management

Renewals experience

Job description

Location: Milton Keynes (Hybrid)

This role follows a 3-day office / 2-day home working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About The Role

We're looking for a commercially minded and analytical individual to join our Cisco team as a Customer Success & Renewals Specialist.

This is an exciting opportunity to work in one of the fastest-growing areas of technology, helping partners and customers get the most value from their software, services, and subscription investments.

You don't need to be a Cisco expert already. We're looking for somebody who enjoys working with data, spotting opportunities, building relationships, and helping customers make informed commercial decisions.

Whether your background is in sales support, account management, customer success, business operations, commercial analysis, licensing, renewals, or a similar role, we'd love to hear from you.

What You'll Be Doing

• Analysing customer and subscription data to identify renewal, retention, and growth opportunities.
• Supporting partners and sales teams with data-led recommendations and commercial insights.
• Preparing quotations and proposals for software, subscription, and service opportunities.
• Helping customers navigate renewals and ensuring they continue to gain value from their Cisco solutions.
• Explaining licensing, subscriptions, and purchasing options in a simple and easy-to-understand way.
• Building strong relationships with partners, customers, and internal stakeholders.
• Working closely with Cisco specialists, account managers, and business development teams to drive growth.
• Supporting training and knowledge-sharing initiatives across the wider Cisco business.

What We're Looking For

• Excellent communication skills with the ability to explain information clearly and confidently.
• A commercial mindset and an interest in identifying business opportunities.
• Strong organisation and attention to detail.
• The ability to build relationships with a variety of stakeholders.
• Experience in sales support, customer success, account management, commercial analysis, operations, renewals, licensing, or a similar environment would be beneficial.

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.