Product Manager, Messaging

CreatorIQ Limited; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Meal stipends

Vacation days 26+

Insurance (medical/life)

Stock options

Tech stipend

Wellness allowance

Job summary

CreatorIQ Limited in London is seeking a Product Manager for Messaging to own the unified inbox, composer, and related automation, shaping how brands communicate with creators at scale. You will collaborate with engineering on sending infrastructure (Gmail, SMTP/IMAP), deliverability features, and AI-assisted drafting, ensuring brand voice and reliability.

If you enjoy turning messy, high-volume workflows into trusted workflows and shaping the product with AI, join a global team building the

Qualifications

• 4+ years in product management for B2B SaaS.
• Builder mindset with hands-on prototyping and AI usage.
• Strong sense for AI output quality and brand voice.
• Understanding email deliverability or willingness to learn quickly.

Responsibilities

• Own messaging experience end to end: inbox, composer, templates.
• Develop agentic layer: drafts, sequences, automation.
• Shape brand voice into product primitives; manage scope.
• Collaborate with engineering on sending infrastructure.
• Improve deliverability as a product feature and setup authentication.
• Run discovery with real users to translate needs into requirements.
• Identify opportunities beyond backlog (SMS, WhatsApp, DMs).

Skills

PM experience

B2B SaaS

AI tooling

Infra/APIs

Tools

AWS SES

APIs

Job description

Product Manager, Messaging

We’re looking for a Product Manager who wants to own how brands actually talk to creators at scale. This role owns CreatorIQ’s messaging product: the unified inbox and composer that creator marketing teams live in every day, the sending infrastructure underneath it, and the automation and agentic layer we’re building on top. Messaging is where creator relationships are won or lost, and the opportunity is to let AI do the work a manager currently does one message at a time, on infrastructure that can actually carry it.

If you love turning a messy, high-volume communication problem into workflows that marketers trust — and you have the taste to tell when AI-drafted outreach genuinely sounds like the brand versus when it’s impressive-looking slop a creator will ignore — you’ll fit right in. We’re growing fast, building in an evolving AI and agentic landscape, and working with teams around the world who care about doing great work without the ego.

In this role, you'll get to:

• Take real ownership of the creator messaging experience end to end — inbox, composer, threads, templates — iterating from messy problem to shipped feature. You’ll measure, learn, and do it again.

• Own the agentic layer of messaging: outreach that drafts itself, sequences that adapt, and automations a marketer can trust to run without watching. You’ll decide what the agent does on its own, what it proposes, and where a human has to sign off.

• Shape how brand voice and comms style become real product primitives, so automated messaging sounds like the customer instead of like a template — and have the backbone to cut scope when the output isn’t there yet.

• Partner with engineering on the sending infrastructure all of this rests on: flexible mailbox connectivity (Gmail, Outlook, SMTP, IMAP/POP), isolated per-customer sending environments, dedicated domains and reputation, tracking, and volume throttling.

• Make deliverability a product feature rather than a support ticket — authentication setup a non-technical user can actually complete, domain warm-up, bounce and unsubscribe handling, and clear in-product answers when a message doesn’t send.

• Run discovery with real users — creator marketing managers, agency teams, program ops — and turn their workflows, volumes, and frustrations into clear requirements.

• Look beyond the backlog. Spot opportunities across the messaging and marketing agent roadmap, challenge assumptions, and help shape where the product goes next — including channels past email, like SMS, WhatsApp, and platform DMs.

Who you are and what you'll need for this position:

• You’ve spent 4+ years in product management (or equivalent technical product ownership) in B2B SaaS — titles matter less than the work.

• You have a builder’s mindset. You prototype. You’d rather put a rough working thing in front of someone this week than write a document about it for three, and you use AI tools to build that thing yourself.

• You have genuinely good product taste, specifically for AI output: you can look at generated copy, a prototype, or an agent’s behavior and tell whether it’s good, and you can articulate why.

• You either understand email deliverability — SPF/DKIM/DMARC, domain and IP reputation, warm-up, bounce and complaint handling — or you’ll go deep on it fast.

• You’re comfortable with how modern AI features work in practice: prompting, context, evaluation, confidence, human-in-the-loop review, and where an agent should and shouldn’t be allowed to act alone.

• You’re technical enough to hold your own on infrastructure conversations — APIs, data models, queues, third-party integrations — and to recognize when a “small” request is actually touching something big.

• You can map workflows fast, write clear requirements, and explain your thinking without needing a meeting to do it.

• You’re curious, self-driven, low-ego, and allergic to “that’s not my job.”

• Comfortable working with distributed teams. Most work is async and flexible, but occasionally we’ll ask for a later call.

Nice to have:

• Experience shipping email or messaging software — marketing automation, sales engagement, CRM, or an ESP.

• Familiarity with AWS SES or comparable sending infrastructure, and with mailbox integrations (Google Workspace, Microsoft 365, SMTP/IMAP).

• Experience with responsive email HTML, template systems, or WYSIWYG editors.

• Experience with SMS/MMS, WhatsApp Business, or social DM integrations, including the consent and compliance requirements that come with them.

• Familiarity with customer-facing APIs, webhooks, or enterprise integrations.

• Experience with influencer marketing, creator workflows, or martech.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.
• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
• Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Medical insurance, life insurance, and business travel insurance
• Stock options as part of our equity-sharing program.
• Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.

Compensation, benefits, and beyond:

We know that benefits play a significant role in your overall compensation. We invite you to review our benefits and perks.

Who we are:

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies, including Beiersdorf, Delta Air Lines, Dentsu, Google, Nestlé, and Wella. Powered by the Creator Graph®, CreatorIQ's proprietary AI and intelligence foundation grounded in over 11 years of data, it’s built for teams, agents, and the entire enterprise tech stack. With headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw, CreatorIQ’s global team moves quickly and deliberately because we're setting the pace for an industry that's still being defined.

Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, different perspectives make our work better. The people we hire come from different backgrounds and think in different ways — and that's exactly what helps us connect with each other, and with the customers and creators we serve.We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, and being a good human, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.