Customer Success & Operations Manager

Kody Group; Greater London; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Equity available

Learning & development

Frequent team events

Job summary

Kody Group is seeking a Customer Operation Manager to drive exceptional client experiences, manage onboarding, and oversee operational activities across time zones. You will train clients, resolve issues, and collaborate with teams to optimize processes and compliance while expanding our payment solutions footprint.

The role emphasizes relationship-building, data-driven reporting, and proactive service, with equity opportunities and development support in a dynamic fintech environment.

Qualifications

• Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations.
• Strong interpersonal skills and ability to communicate with clients and internal teams in multiple languages.
• Proven problem-solving abilities and attention to detail in a payment processing environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries and provide timely responses.
• Investigate and resolve client issues; escalate complex matters as needed.
• Assist clients with onboarding and guiding setup of payment solutions.
• Conduct training sessions and provide resources to help clients use the platform effectively.
• Maintain records of client interactions and generate reports on activity and trends.
• Cultivate strong client relationships and identify opportunities to enhance their experience.
• Collaborate with cross-functional teams to improve processes and efficiency.
• Ensure compliance with regulatory requirements and internal policies.
• Engage in networking within the payments industry to create growth opportunities.

Skills

Client Success

Account Management

Customer Operations

Multilingual communication

Tools

HubSpot

Intercom

Google Workspace

Microsoft Office

Job description

Kody Group is seeking a Customer Operation Manager to drive exceptional client experiences, manage onboarding, and oversee operational activities across time zones. You will train clients, resolve issues, and collaborate with teams to optimize processes and compliance while expanding our payment solutions footprint.

The role emphasizes relationship-building, data-driven reporting, and proactive service, with equity opportunities and development support in a dynamic fintech environment.