Customer Success Manager | Upsell & Retention, Equity

Moss; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Equity

L&D Budget

Work from abroad

Job summary

Moss is a Europe‑level fintech unicorn offering a Finance AI platform for mid‑sized businesses. The Customer Success team focuses on SaaS revenue growth through proactive engagement, data-driven upsells, and churn mitigation, guiding customers to unlock more value and achieve success with spend management features.

We seek a proactive, commercially minded professional who can drive engagement, leverage insights, and advocate for product enhancements while delivering exceptional service and

Qualifications

• Proven experience in proactive customer-facing roles in B2B SaaS or fintech.
• Experience upselling products and features to existing clients.
• Strong English communication and analytical mindset.

Responsibilities

• Drive customer engagement and value realization across spend management features.
• Identify upsell opportunities and influence product optimization for existing accounts.
• Measure success with KPIs and provide data insights to customers and internal teams.
• Act as product ambassador, collecting client feedback for current and future features.
• Design and optimize the client journey to boost satisfaction and retention.

Skills

Customer engagement

Upselling

Data analysis

Product knowledge

Stakeholder comms

Job description

Moss is a Europe‑level fintech unicorn offering a Finance AI platform for mid‑sized businesses. The Customer Success team focuses on SaaS revenue growth through proactive engagement, data-driven upsells, and churn mitigation, guiding customers to unlock more value and achieve success with spend management features.

We seek a proactive, commercially minded professional who can drive engagement, leverage insights, and advocate for product enhancements while delivering exceptional service and