Customer Success Manager (UK) (Remote)

AuditBoard, Inc; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a passionate Customer Success Manager to enhance client satisfaction and drive long-term relationships. In this pivotal role, you will engage with customers to understand their needs, maximize product value, and advocate for their feedback within the organization. This is an exciting opportunity to contribute to a rapidly growing SaaS company that values innovation and collaboration. Join a team that is dedicated to making a real impact in the lives of clients while enjoying the perks of flexible work options and comprehensive health coverage. If you thrive in a dynamic environment and are eager to help clients succeed, this role is perfect for you.

Benefits

Remote and hybrid work options

$200/mo for personal enhancement

Comprehensive employee health coverage

401K with match (US) or pension with match (UK)

Flexible Vacation (25 days in UK)

Time off for your birthday

Employee resource groups

Opportunities for team get-togethers

Qualifications

• 3+ years in audit, risk management, or compliance.
• Experience with GRC frameworks and AuditBoard modules preferred.

Responsibilities

• Develop and maintain strong relationships with key customer stakeholders.
• Proactively identify and address customer issues for swift resolution.

Skills

Audit

Risk Management

Compliance

Management Consulting

Communication Skills

Problem-Solving Skills

Stakeholder Engagement

Fluency in English

Fluency in German

Knowledge of French

Education

Bachelor's Degree

Tools

Gainsight

Salesforce

Job description

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Who We Are

Having surpassed $250M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row as ranked by Deloitte!

Why This Role is Exciting

As a Customer Success Manager (UK) at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients.

Key Responsibilities

1. Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
2. Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
3. Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
4. Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
5. Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more).
6. Retention & Expansion:
   1. Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
   2. Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

Attributes for a Successful Candidate

1. 3+ years of experience in audit, risk management, compliance, and/or management consulting.
2. Proven experience in GRC (Governance, Risk, and Compliance), including implementing, managing, or optimizing GRC frameworks, processes, or tools to meet organizational compliance and security objectives.
3. 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
4. Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
5. Possess the ability to interface with C-level executives to drive program strategy and ROI.
6. Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
7. Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
8. Demonstrated fluency in English and German, with written and verbal communication skills in both languages. The ideal candidate should be able to effectively handle business correspondence, conduct meetings, and create documentation in both English and German. Knowledge of French would be an advantageous addition, providing added value to our international team (a plus).

Perks*

1. Launch a career at one of the fastest-growing SaaS companies in North America!
2. Live your best life (LYBL)! $200/mo for anything that enhances your life.
3. Remote and hybrid work options, plus lunch in the Cerritos office.
4. Comprehensive employee health coverage (all locations).
5. 401K with match (US) or pension with match (UK).
6. Competitive compensation & bonus program.
7. Flexible Vacation (US exempt & CA) or 25 days (UK).
8. Time off for your birthday & volunteering.
9. Employee resource groups.
10. Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including: employee data, customer data, company financials, and proprietary product information.

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