Customer Success Manager SaaS Milton Keynes

Interact Consulting Ltd; Milton Keynes; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading software house in Milton Keynes is seeking a Customer Success Manager to enhance customer service strategies. The role involves evaluating support processes, ensuring effective customer engagement, and managing success teams in a B2B or B2C environment. The position offers a competitive salary and requires one day per week in the office.

Qualifications

• Experience building and managing customer success teams in B2B or B2C.
• Excellent understanding of customer service principles.
• Strong verbal and written communication skills.

Responsibilities

• Evaluate problem resolution processes and customer engagement.
• Assess customer support processes for effective information access.
• Ensure appropriate escalation and risk management processes.

Skills

Customer service principles

Communication

Team management

Tools

Power BI

SQL

Job description

Customer Success Manager SaaS Milton Keynes

Contact Name: James Clarke
Telephone: [phone]

Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves:

1. Evaluating the problem resolution process for the product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management).
2. Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established.
3. Any exposure to Power BI and SQL is advantageous.

Minimum requirements include:

• Experience building and managing customer success teams in a B2B or B2C organization;
• Excellent understanding of customer service principles;
• Experience in building learning and development communities for customer engagement;
• Strong verbal and written communication skills.

The role requires 1 day per week in Milton Keynes and offers up to £50k plus a package.