Customer Success Manager - Remote Growth & Renewals

Law Business Research Limited; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Centellic is seeking a Customer Success Manager for Lexology PRO based in London. You will manage onboarding, success plans and engagement for an allocated portfolio, building strong relationships with users and key stakeholders to maximise value and retention.

You will monitor health metrics, drive adoption, and deliver reviews and training while collaborating with Sales, Product, Marketing, Support and Retention to ensure a high-quality, consistent customer experience.

Qualifications

• Experience in a customer-facing B2B role with customer success or account management.Strong communication, relationship-building and organisational abilities.
• Proactive, customer-focused and commercially aware approach with data-driven decision making.
• Experience with a Customer Success Platform such as ChurnZero, Gainsight or Planhat.

Responsibilities

• Manage onboarding, success plans and engagement across an allocated portfolio.
• Build relationships with users, decision-makers and commercial stakeholders.
• Monitor usage, engagement and customer health, mitigating risk early.
• Deliver reviews, training and initiatives to increase adoption and value.
• Collaborate across teams to share insights and improve customer experience.
• Maintain accurate account records and contribute to knowledge sharing.

Skills

Customer Success

Account management

B2B customer

Communication

Relationship building

Commercial awareness

Data-driven

ChurnZero

Gainsight

Planhat

Job description

Centellic is seeking a Customer Success Manager for Lexology PRO based in London. You will manage onboarding, success plans and engagement for an allocated portfolio, building strong relationships with users and key stakeholders to maximise value and retention.

You will monitor health metrics, drive adoption, and deliver reviews and training while collaborating with Sales, Product, Marketing, Support and Retention to ensure a high-quality, consistent customer experience.