Customer Success Manager - Mission-Critical Communications

Steatite Ltd; Redditch; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

EV Salary Sacrifice Scheme

26 Days Annual Leave Plus Bank HOLIDAY

Pensions Plan

Company Sick Pay Scheme

Life Assurance Scheme

Profit Share Scheme

All Employee Share Plan

Job summary

Steatite Ltd in Redditch, UK seeks a Customer Success Manager to maintain post-sales relationships, develop long-term partnerships and ensure customers realise ongoing value from Steatite’s communications solutions.

You will work with customers in complex environments, coordinating across Business Development, Engineering, Projects and Field Services to deliver reliable support and identify growth opportunities. Prioritise customer satisfaction and service quality.

Qualifications

• Experience managing customer relationships within a technical, engineering or mission-critical environment.
• Strong stakeholder management and communication skills.
• Understanding of communications and networking technologies.
• Commercial awareness and ability to identify customer needs and opportunities.
• Experience coordinating technical teams and managing priorities.
• Proactive, solutions-focused with good organisation and problem-solving.

Responsibilities

• Act as post-sales point of contact for key customers, building trusted relationships and maintaining engagement.
• Lead customer reviews and manage operational challenges and expectations.
• Understand customer mission requirements and support future capability development.
• Identify potential enhancements and evolving communications requirements.
• Coordinate technical support and issue resolution with internal teams.
• Support customer training, product demonstrations and acceptance activities.
• Represent customer feedback to shape improvements and future developments.
• Assist business development through customer insights and bid preparation.
• Collaborate with Engineering, Projects, Business Development and Field Services to ensure smooth delivery and ongoing support.
• Monitor commitments and coordinate activities to maintain service quality.

Skills

Customer relationships

Stakeholder management

Communication

Networking technologies

Commercial awareness

Team coordination

Problem solving

Collaboration

Job description

Steatite Ltd in Redditch, UK seeks a Customer Success Manager to maintain post-sales relationships, develop long-term partnerships and ensure customers realise ongoing value from Steatite’s communications solutions.

You will work with customers in complex environments, coordinating across Business Development, Engineering, Projects and Field Services to deliver reliable support and identify growth opportunities. Prioritise customer satisfaction and service quality.