Customer Success Manager

Steatite Ltd

Redditch

On-site

GBP 45,000 - 65,000

Full time

15 hours ago

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Benefits offered by this job

EV Salary Sacrifice Scheme

26 Days Annual Leave Plus Bank HOLIDAY

Pensions Plan

Company Sick Pay Scheme

Life Assurance Scheme

Profit Share Scheme

All Employee Share Plan

Job summary

Steatite Ltd in Redditch, UK seeks a Customer Success Manager to maintain post-sales relationships, develop long-term partnerships and ensure customers realise ongoing value from Steatite’s communications solutions.

You will work with customers in complex environments, coordinating across Business Development, Engineering, Projects and Field Services to deliver reliable support and identify growth opportunities. Prioritise customer satisfaction and service quality.

Qualifications

Experience managing customer relationships within a technical, engineering or mission-critical environment.
Strong stakeholder management and communication skills.
Understanding of communications and networking technologies.
Commercial awareness and ability to identify customer needs and opportunities.
Experience coordinating technical teams and managing priorities.
Proactive, solutions-focused with good organisation and problem-solving.

Responsibilities

Act as post-sales point of contact for key customers, building trusted relationships and maintaining engagement.
Lead customer reviews and manage operational challenges and expectations.
Understand customer mission requirements and support future capability development.
Identify potential enhancements and evolving communications requirements.
Coordinate technical support and issue resolution with internal teams.
Support customer training, product demonstrations and acceptance activities.
Represent customer feedback to shape improvements and future developments.
Assist business development through customer insights and bid preparation.
Collaborate with Engineering, Projects, Business Development and Field Services to ensure smooth delivery and ongoing support.
Monitor commitments and coordinate activities to maintain service quality.

Skills

Customer relationships

Stakeholder management

Communication

Networking technologies

Commercial awareness

Team coordination

Problem solving

Collaboration

Job description

Security Clearance: Due to the nature of this role and the customers we support, applicants must be eligible to obtain UK Security Check (SC) clearance. Any offer of employment will be subject to the successful completion of the required security screening and clearance processes. Please refer to our security clearance guide.

About Us

At Steatite, we design, manufacture, and supply advanced technology solutions — from industrial embedded computing and custom lithium battery packs to secure communications, antennas, and imaging systems.

Our innovations operate in some of the world’s most demanding environments. From the ocean floor to the edge of space, Steatite technology ensures critical systems perform reliably, consistently, and safely — 24/7. Whether enabling scientific discovery in extreme conditions, transmitting high-bandwidth data across challenging terrain, processing vast volumes of traffic data, or supporting secure transactions on the move, our solutions are built to perform when it matters most.

From day one, you will be part of an organisation that prioritises your safety and wellbeing, values your contribution, and is committed to making your career both rewarding and impactful.

The Opportunity

Are you passionate about building strong customer relationships, solving complex technical challenges and ensuring customers get the very best from the solutions they use?

At Steatite Communications, we are looking for a Customer Success Manager to play a key role in supporting our customers throughout their journey, from successful solution delivery through to ongoing operational support, capability development and future requirements.

Working with customers operating in complex, mission-critical environments, you'll combine relationship management, technical understanding and commercial awareness to ensure our communications solutions continue to deliver real operational value.

This is an opportunity to work closely with customers and internal specialists across Business Development, Engineering, Projects and Field Services, helping to strengthen long-term partnerships and identify opportunities for future development.

What You Will Be Doing

Act as the primary post-sales point of contact for key customers, building trusted relationships and maintaining regular engagement.
Lead customer reviews, understand operational challenges and ensure customer expectations are effectively managed.
Develop an understanding of customer mission requirements, supporting operational planning and future capability development.
Work with customers to identify potential enhancements, technology improvements and evolving communications requirements.
Coordinate technical support and issue resolution with internal teams to ensure a responsive and joined-up service.
Support customer training, product demonstrations and acceptance activities.
Represent customer feedback internally, helping to shape solution improvements and future developments.
Support business development activity through customer insight, requirements capture, solution definition and bid preparation.
Collaborate with Engineering, Projects, Business Development and Field Services to ensure a smooth transition from sales through to delivery and ongoing support.
Monitor customer commitments and coordinate activities to maintain service quality, satisfaction and long-term relationships.

What We Are Looking For

We are interested in hearing from candidates who can combine excellent customer engagement skills with an understanding of technical solutions and operational environments.

You will ideally bring:

Experience managing customer relationships within a technical, engineering, communications or mission-critical environment.
Strong stakeholder management, communication and presentation skills, with the confidence to engage with a range of technical and operational contacts.
A good understanding of communications and networking technologies.
Commercial awareness and the ability to recognise customer needs and potential business opportunities.
Experience coordinating technical teams, resolving customer challenges and managing competing priorities.
A proactive, solutions-focused approach with strong organisational and problem-solving skills.
The ability to work collaboratively across multiple business functions.

It would be great if you also have

Experience working with Ministry of Defence, defence, security or government customers.
Knowledge of military communications systems, including MANET technologies such as Wave Relay.
An understanding of operational planning, mission requirements and capability development.
Experience supporting bids, proposals or technical requirements capture.
Awareness of project delivery methodologies such as PRINCE2 or Agile.
A relevant technical qualification or equivalent industry experience.

You will have the opportunity to work with innovative communications technologies, collaborate with experienced technical specialists and develop lasting relationships with customers whose operational requirements make reliability and performance essential.

Benefits For You