Customer Success Manager, Global Seller Supply Chain

Amazon; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to enhance Seller experiences and drive operational success. The role involves managing Seller journeys, collaborating across teams, and optimizing processes to support product launches. Ideal candidates will have a strong background in sales and operations, excellent communication skills, and a passion for customer success.

Qualifications

• 5+ years of experience in Sales, Operations, Finance, or Business Analysis.
• Proficiency in creating reports and process optimization.

Responsibilities

• Manage an assigned Seller journey domain.
• Drive go-to-market strategies and education for Account Managers.
• Own operational planning within the domain.

Skills

Communication

Sales

Operations

Process Optimization

Reporting

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Customer Success Manager, Global Seller Supply Chain

Job ID: 2974171 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 20 overseas marketplaces, and supporting local Sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Chinese businesses to go globally.

Amazon Global Selling is looking for a dynamic, highly motivated Program Operations Manager to join the central PMO team. The ideal candidate is eager to learn about customers, has a successful track record in driving results, partnering cross-functionally, and possesses excellent oral and written communication skills.

As a Customer Success Manager, you will identify and address customer pain points by working with a cross-functional team (both internal and external) to create, execute, and optimize SOPs, as well as support new product and solution launches. You will build accurate forecasting, metrics, tools, and reports to ensure results.

This is a unique opportunity to play a highly visible role in an exciting, fast-paced business, make history, and have fun!

Key Responsibilities

• Manage an assigned Seller journey domain
• Deep dive into Seller Experience and industry knowledge within the owned domain
• Drive go-to-market strategies and education for Account Managers and Sellers in the domain
• Own operational planning within the domain
• Partner with product managers to drive product features and contribute to PR FAQs with quality Voice of Seller (VoS)

Basic Qualifications

• Bachelor's degree, preferably in a technical or business-related field
• 5+ years of experience in Sales, Operations, Finance, or Business Analysis
• Proficiency in creating reports, process optimization, alignment, and delivering results
• Advanced Excel skills and moderate SQL experience
• Excellent verbal and written communication skills in Chinese and English

Preferred Qualifications

• Business intelligence experience
• Supply chain or logistics background
• Experience in program or product management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For regional inquiries, contact your Recruiting Partner.

Posted: Multiple dates listed, latest update about 6 hours ago

Amazon is an equal opportunity employer and does not discriminate based on protected status.