Customer Success Manager, Global Seller Supply Chain

Amazon; London; On-site; GBP 45,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Customer Success Manager to enhance the Seller experience in a fast-paced environment. This role involves managing key Seller journey domains, optimizing processes, and collaborating with cross-functional teams to drive results. With a focus on operational planning and product feature development, you will play a vital role in supporting new product launches and ensuring successful outcomes. If you are motivated by customer success and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in Sales, Operations, Finance, or Business Analysis.
• Proficiency in report creation and process optimization.

Responsibilities

• Manage an assigned Seller journey domain and understand the Seller Experience.
• Drive go-to-market strategies and educational initiatives.

Skills

Sales

Operations

Business Analysis

Process Optimization

Communication Skills

Excel

SQL

Education

Bachelor's degree in a technical or business-related field

Tools

Business Intelligence Tools

Job description

Customer Success Manager, Global Seller Supply Chain

ID de vacante: 2974171 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 20 overseas marketplaces, supporting local sellers’ success and growth. Our vision is to be the first choice for all Chinese businesses to go global.

Amazon Global Selling is seeking a dynamic, highly motivated Program Operations Manager to join the central PMO team. The ideal candidate is eager to learn about customer needs, has a proven track record of driving results, collaborates cross-functionally, and possesses excellent oral and written communication skills.

As a Customer Success Manager, you will identify and address customer pain points by working with internal and external teams to create, execute, and optimize SOPs, supporting new product and solution launches. You will develop accurate forecasting, metrics, tools, and reports to ensure successful outcomes.

This role offers a unique opportunity to play a highly visible role in a fast-paced business environment, make a significant impact, and enjoy the work.

Key Responsibilities:

• Manage an assigned Seller journey domain.
• Deeply understand the Seller Experience and industry insights within the owned domain.
• Drive go-to-market strategies and educational initiatives for Account Managers and Sellers within the domain.
• Own operational planning within the domain.
• Collaborate with product managers to drive product features and contribute to PR FAQs, ensuring high-quality Voice of Seller (VoS).

Minimum Qualifications:

• Bachelor's degree in a technical or business-related field.
• 5+ years of experience in Sales, Operations, Finance, or Business Analysis.
• Proficiency in report creation, process optimization, alignment, and delivering business results.
• Advanced Excel skills and moderate SQL experience.
• Excellent verbal and written communication skills in Chinese and English.

Preferred Qualifications:

• Experience in business intelligence.
• Supply chain or logistics background.
• Previous experience in program or product management.

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