Customer Success Manager

Darktrace; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in cyber security AI is looking for a Customer Success Manager to join their expanding team in London. The successful candidate will manage customer accounts, ensuring satisfaction and driving adoption of innovative solutions. With full training provided, this hybrid role offers a minimum of three days in the office and the opportunity to work with a supportive team in an evolving industry.

Benefits

23 days holiday + public holidays

Additional day off for your birthday

Private medical insurance

Life insurance of 4 times base salary

Salary sacrifice pension scheme

Enhanced family leave

Confidential Employee Assistance Program

Qualifications

• Experience in a customer-facing role such as Account Executive or Business Development Executive.
• Ability to quickly understand and process technical information.
• Comfortable in a target-driven environment.

Responsibilities

• Manage accounts across the UK&I customer base driving adoption and renewals.
• Conduct business reviews and demonstrate cyber threat defense solutions.
• Identify upsell and cross-sell opportunities with clients.

Skills

Relationship Management

Communication

Customer Engagement

Job description

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Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit .

What will I be doing:

Darktrace is currently expanding its Enterprise Customer Success team, which will provide the successful candidate an opportunity to gain valuable experience in the rapidly evolving cyber security industry.

In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment.

Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities.

This role is hybrid based out of our London office, attending a minimum of 3 days a week.

You may also need to travel, nationally and regionally, to visit clients.

The Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts.

The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals.

The customer success team is responsible in monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts.

What experience do I need:

It is likely that you’ll be personable with a friendly and warm approach, you’ll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team. You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets.

You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands. We don’t require any previous cyber security or sales experience, but you’ll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly.

• You’ll have experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive position,
• You’ll be comfortable working in a target driven environment,
• Fluent in Greek is preferred but not essential.

Benefits we offer:

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
• Additional day off for your birthday,
• Private medical insurance which covers you, your cohabiting partner and children,
• Life insurance of 4 times your base salary,
• Salary sacrifice pension scheme,
• Enhanced family leave,
• Confidential Employee Assistance Program,