Customer Success Manager (EMEA)

Apiiro; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Apiiro is a fast-growing startup in application security, seeking an outcomes-driven strategist to lead onboarding and customer programs. You will own onboarding criteria, timelines, and risk management while driving rapid adoption and value realization.

You will orchestrate integrations, enablement sessions, and executive reporting, building trusted relationships with Product, Engineering, and customers. Join a team shaping secure software in the AI era.

Qualifications

• Strong understanding of SDLC & Infra (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries).
• Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection).
• Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI).
• Familiarity with next-gen security tools such as AI Agents.
• Excellent communication and relationship-building skills.

Responsibilities

• Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
• Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
• Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
• Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
• Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
• Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.
• Facilitate kickoff sessions and enforce program management rigor across all accounts.
• Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams.
• Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity.
• Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication.
• Orchestrate escalations across cross-functional teams in war rooms with minimal disruption.
• Maintain internal and customer-facing reusable assets.

Skills

SDLC & Infra

Agile / Scrum

CI/CD pipelines

DevSecOps

Container registries

SAST

SCA

AI Security

Threat modeling

Pen-testing

Communication

Job description

Apiiro is a fast-growing startup at the forefront of application security. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the AppSec space, we’re shaping the future of secure software development in the AI era. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.

What You’re AboutYou are an outcome-driven strategist and trusted advisor who thrives on solving complex problems. You understand SDLC methodologies, development infrastructure, and application security tools, and can translate these into tangible business outcomes. You are incredibly organized, proactive, and able to balance multiple priorities while maintaining strong relationships with both technical teams and executive stakeholders.

Qualifications

• Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries)
• Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
• Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
• Familiarity with next-gen security tools such as AI Agents
• Excellent communication and relationship-building skills

What You Will Do

• Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints.
• Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value.
• Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning.
• Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption.
• Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements.
• Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.

Key Responsibilities

• Facilitate kickoff sessions and enforce program management rigor across all accounts.
• Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams.
• Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity.
• Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication.
• Orchestrate escalations across cross-functional teams in war rooms with minimal disruption.
• Maintain internal and customer-facing reusable assets.

What We Stand For at Apiiro

OneTeam, One Mission means we’re all in it together—tearing down walls, listening to every voice, and working as one to create real value for our customers.

Striving for Greatness drives us to keep pushing forward, aiming higher, and staying resilient. We don’t believe in “good enough.”

Own it, we take pride in what we do. We’re all about accountability, trust, and transparency, so we’re empowered to make a real impact.

Customer-centric means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference.

These values keep us motivated to deliver the best for our customers and each other, every single day.

If you're ready to join a team that's dedicated to transforming the future of app security, we’d love to hear from you. let’s build the next generation of secure software together in the AI era!