Customer Success Manager (CSM), Amazon

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to advocate for advertisers and ensure they maximize their media investments. In this dynamic role, you will collaborate closely with various teams to drive campaign success and enhance the advertiser experience. Your strategic mindset and expertise in digital media will empower you to provide data-driven insights and recommendations, fostering long-term growth and retention for clients. Join a forward-thinking company that values innovation and client relationships, and make a significant impact in the advertising landscape.

Qualifications

• 5+ years of experience in advertising with a strong strategic mindset.
• Proven ability to build long-term client relationships and optimize media investments.

Responsibilities

• Serve as the primary contact for advertisers, ensuring successful onboarding and product adoption.
• Guide advertisers on best practices for leveraging media solutions to achieve objectives.

Skills

Strategic Mindset

Digital Media Expertise

Client Relationship Management

Data Analysis

Education

MBA

Job description

As a Customer Success Manager (CSM) – Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign success, optimize performance, and enhance the overall advertiser experience. This role requires a strong strategic mindset, deep expertise in digital media, and a passion for building long-term client relationships.

Key job responsibilities

1. Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon’s media ad products.
2. Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon’s CTV, mobile, and other media solutions to meet their objectives.
3. Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
4. Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
5. Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
6. Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
7. Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
8. Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
9. Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
10. Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising.

BASIC QUALIFICATIONS

- MBA
- Experience in advertising
- 5+ Yrs experience

PREFERRED QUALIFICATIONS

- Experience in winning and retaining clients and establishing relationships with partners

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.