Customer Success Manager — Beauty Clinics

The Talent Edit Group; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

The Talent Edit Group is seeking a proactive Customer Success Manager to own a portfolio of professional customers in the beauty/tech-enabled space. You will guide onboarding, coordinate training and ensure customers reach Advanced Clinic status through structured programs.

You will spot disengagement early, pass qualified leads to Sales, coordinate with Technical Support and Operations, and keep CRM records up to date.

Qualifications

• Experience managing a portfolio of B2B customers in beauty or related tech sectors is preferred.
• Ability to translate business goals into practical plans for clients.
• Proactive and retention-focused mindset with strong relationship skills.

Responsibilities

• Own a portfolio of professional customers and build long-lasting relationships.
• Design onboarding plans covering setup, training coordination and first-treatment support.
• Guide customers toward Advanced Clinic status with training and certification paths.
• Spot disengagement early and implement recovery strategies.
• Identify cross-selling opportunities and pass qualified leads to Sales.
• Coordinate resolution of service issues with Technical Support and Operations
• Support customer events and demonstrations and maintain CRM records.
• Report on customer health and retention metrics.

Skills

Portfolio management

Onboarding design

Customer success

CRM systems

Cross-functional

Tools

CRM software

Job description

The Talent Edit Group is seeking a proactive Customer Success Manager to own a portfolio of professional customers in the beauty/tech-enabled space. You will guide onboarding, coordinate training and ensure customers reach Advanced Clinic status through structured programs.

You will spot disengagement early, pass qualified leads to Sales, coordinate with Technical Support and Operations, and keep CRM records up to date.