Customer Success Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Slough; Hybrid; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Salary up to £65k + 20% bonus

Hybrid office working

Healthcare and dental care

28 days annual leave

Job summary

ABR Talent is recruiting for a Customer Success leadership role within a growing SaaS/start-up environment. You will own the day-to-day relationships with a portfolio of high-value brands, driving platform adoption and value while working with the commercial partner to align strategies and outcomes.

The ideal candidate will have SaaS client-facing experience, a high-touch enterprise AM approach, and a data-driven mindset.

Qualifications

• Previous experience in a SaaS business in a client facing, relationship led role (Customer Success, Client Relationship, Account Management)
• A well-versed approach to high-touch, enterprise account management
• Experience in the MarTech or Adtech space or with compatible decision makers (Marketing, brand, content)
• Data savvy and able to tell a story to create value
• Experience using Customer Success Platforms such as Planhat, Gainsight or Churnzero is valuable
• Self-motivated and able to work autonomously in a start-up or scale-up environment
• Willingness to learn and improve; no ego

Responsibilities

• Own the day-to-day relationship across a portfolio of high-value accounts
• Manage platform usage, adoption and drive tangible value for clients
• Collaborate with commercial counterpart to align on strategy and outcomes
• Identify expansion opportunities and help clients realise ROI on the product

Skills

Customer Success

Enterprise account management

MarTech/Adtech knowledge

Data storytelling

Tools

Planhat

Gainsight

Churnzero

Job description

The Company:

• An innovative MarTech solution working with some of the most recognised logos across the globe!
• A growing, AI led product range driving client stickiness and expansion.
• Big growth plans, in new and existing territories.

The Opportunity:

This awesome company works with brands you see every day, helping them engage and convert more consumers with exciting and engaging digital content.

Focused on some of the biggest consumer brands on the planet, you'll own the day-to-day relationship across a portfolio of high-value accounts with a total ARR around £1mil.

Working alongside your commercial counterpart, you'll focus on platform usage, adoption and achieving genuine, tangible value.

The Ideal Candidate:

• Previous experience in working within a SaaS business within a client facing, relationship led role. (Customer Success, Client Relationship, Account Management)
• A well-versed approach to high-touch, enterprise account management.
• Previous experience within the MarTech or Adtech space - or working with compatible decision makers (Marketing, brand, content)
• Data savvy and able to tell a story to create value.
• Experience using Customer Success Platforms such as Planhat, Gainsight or Churnzero is valuable.
• Self-motivated and able to work autonomously with experience in a start or scale up environment.
• The desire to learn and improve. No egos here!

The Package:

• Base up to £65k with a 20% bonus.
• Hybrid office working.
• Healthcare and dental care.
• 28 Days annual leave.

And more!