Customer Success Manager - 12 Month FTC - Up to 35K

Office Angels; England; On-site; GBP 32,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to lead their B2B sales journey. This exciting role involves shaping customer success strategies, driving performance, and mentoring a dedicated team. You will oversee order management, enhance customer service, and collaborate cross-functionally to maximize ROI. Join a supportive team in a vibrant office environment, where your contributions will make a real impact. If you are passionate about delivering exceptional customer experiences and ready to step into a key leadership role, this opportunity is for you.

Qualifications

• Proven track record in B2B sales management, ideally in a retail or product-focused environment.
• Strong communication skills with a relationship-building mindset.

Responsibilities

• Drive B2B sales performance through effective strategy, planning, and team leadership.
• Monitor service trends, gather insights, and collaborate with teams to improve customer experience.

Skills

B2B Sales Management

Team Leadership

Customer Relationship Management

Analytical Skills

Communication Skills

Job description

Customer Success Manager - 12 Month FTC - Up to 35K (JN -042025-423068) Brighton, England

Salary: GBP32000 - GBP35000 per annum

Customer Success & Wholesale Manager – Join a Leading Brandin Brighton and Hove

Location:Brighton
Job Type:Permanent(12 Month FTC)
Salary:Up to £35K + Bonus Opportunity

*Please note this is afull time, in the office based roleand youmust be able to drive*

Are you an experienced sales leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can drive performance, influence strategy and build strong client relationships?

Office Angels is proud to be partnering with a highly regarded provider in their trade, supplying a wide customer base across the UK. Our client is looking for a dynamicCustomer Success Managerto join their growing team on an 12 Month FTC.

This is an exciting opportunity to take ownership of the B2B sales journey, shape customer success strategies, and lead a dedicated team committed to quality and care.

Key Responsibilities:

• Sales Leadership:Drive B2B sales performance through effective strategy, planning, and team leadership.
• Order Management:Oversee the order pipeline and email workflows to ensure seamless operations across all sales channels.
• Customer Service Oversight:Monitor service trends, gather insights, and collaborate with teams to improve the customer experience.
• Cross-Functional Collaboration:Work closely with marketing and other departments to align efforts and maximise return on investment.
• Account Management:Review client accounts to identify growth opportunities and boost overall spend.
• Complaint Resolution:Handle complaints with professionalism, logging trends and feeding insights into continuous improvement.
• Team Management:Lead, mentor, and support your team with regular training, reviews, and performance monitoring.

Additional Responsibilities:

• Field Visits:Meet with trade clients to strengthen relationships and promote the product range.
• Brand Representation:Attend trade shows and events as a key representative of the business.

About You:

• Proven track record in B2B sales management, ideally in a retail or product-focused environment
• Strong communication skills with a relationship-building mindset
• Experience leading teams and driving performance
• Analytical and strategic thinker with a proactive approach to challenges
• Committed to delivering excellent service and maintaining high standards

Why Apply?

• Join a supportive, passionate team that values collaboration and innovation
• Work in a vibrant and welcoming office environment
• Be part of a respected brand making a real impact in the lives of its customers
• Grow your career in a company that champions development and forward-thinking

If you're ready to step into a key leadership role and be part of a business with purpose and momentum, we’d love to hear from you. Please email your CV to [e-mail].

Apply now through Office Angels to begin your next chapter.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

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