Customer Success Manager

Solifi; United Kingdom; On-site; GBP 65,000 - 70,000; Full time

Job summary

Solifi is seeking a Customer Success Manager to oversee a portfolio of assigned customers in the EMEA region. This role focuses on building long-term relationships and developing new service opportunities while collaborating with internal teams to enhance customer experience. Candidates should have substantial experience in account management and strong communication skills, with a Bachelor's degree preferred.

Benefits

Private medical healthcare

Auto enrolment pension scheme

Cycle to work scheme

Death in service benefit

Free on-site parking

23 days holiday, increasing with service

Option to buy more holiday

Generous Employee Referral Scheme

Discounted eye tests & glasses

Support with professional qualifications

Qualifications

• 4 years of relevant experience in Customer Success or Account Management.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

Responsibilities

• Develop strong relationships with customers and key executives.
• Serve as the lead point of contact for all services opportunities.
• Collaborate with the sales team to identify and grow opportunities.

Skills

Communication

Negotiation

Presentation

Attention to Detail

Education

Bachelor's Degree

Tools

Salesforce

Zoho CRM

HubSpot

MS Office

Job description

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Customer Success Manager, united kingdom

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Client:

Solifi

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e6f60bb7ea71

Job Views:

17

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

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Job Description:

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Job Details: Customer Success Manager EMEA

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Ultimately, a successful Customer Success Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.
Serve as the lead point of contact for all Services opportunities in assigned customer accounts.
Build and maintain strong, long-lasting client relationships.
Negotiate Services contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Participate in steering committee meetings for assigned customer accounts.
Lead quarterly business review for assigned customer accounts.
Forecast and track key account Services metrics (e.g. quarterly sales results and annual forecasts).
Prepare reports on account status.
Collaborate with sales team to identify and grow opportunities within assigned customer accounts.
Assist with challenging client requests or issue escalations as needed. About You Proven work experience as an Customer Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant field j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__8__j_id193__j_id199 = window.onload; window.onload=function() { if (j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__8__j_id193__j_id199!= null) j_id0__j_id1__j_id51__j_id181__j_id182__j_id191__j_id192__8__j_id193__j_id199();}; Preferred Experience Level 4 years Preferred Education Level Bachelor's Degree Employment Basis Full Time Benefits Private medical insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with professional qualifications Applications Close Date 03 Dec 2024

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