Customer Success Manager

Zoom; United Kingdom; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Success Manager to enhance product adoption and customer satisfaction across enterprise clients in the UK financial sector. Engage with senior decision-makers to translate product capabilities into clear business outcomes while working in a hybrid setup that supports both office and remote arrangements. This role requires a commercially driven mindset and a proactive attitude in managing enterprise accounts.

Benefits

Comprehensive benefits program

Work-life balance support

Community engagement initiatives

Qualifications

• Proven track record in B2B SaaS customer success.
• Experience with enterprise accounts in regulated industries.
• Strong communication and storytelling skills.

Responsibilities

• Drive product adoption and customer satisfaction.
• Lead conversations with senior stakeholders.
• Translate complex product capabilities into business value.

Skills

Customer success

Account management

Strategic consulting

Communication

Storytelling

Proactive attitude

Tools

Gainsight

Salesforce

Job description

Join to apply for the Customer Success Manager role at Zoom.

What You Can Expect

The Senior Customer Success Manager (UK) will be responsible for driving product adoption, customer satisfaction, retention, and expansion across Zoom’s UK enterprise customer base, primarily in the financial services sector. You will act as a strategic partner to our clients, leading conversations with senior stakeholders, translating complex product capabilities into business value, and proactively guiding customers toward their desired outcomes.

About The Team

Customer Services play a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide resources to enable success, manage internal procedures, and collaborate across departments. Our success is achieved through strategic implementation and a commitment to excellence.

What We’re Looking For

• Proven track record in customer success, account management, or strategic consulting in B2B SaaS.
• Experience managing and growing enterprise accounts in regulated industries such as financial services.
• Commercial mindset with experience influencing renewals, upsells, and expansion.
• Strong communication and storytelling skills, comfortable engaging senior decision-makers.
• Ability to translate technical concepts into business value for diverse stakeholders.
• Proficiency with customer success platforms like Gainsight or Salesforce.
• Proactive, self-starting attitude with a growth mindset and bias for action.
• Based in the UK; London-based candidates will have proximity to the local sales team, though remote work is supported.

Ways of Working

Our hybrid approach balances office and remote work, with specific arrangements indicated in the job posting.

Benefits

Our benefits program offers perks supporting physical, mental, emotional, and financial health, work-life balance, and community engagement. More details are available upon inquiry.

About Us

Zoom helps people stay connected to accomplish more together. We build the best enterprise collaboration platform, including Zoom Contact Center, Zoom Phone, Zoom Events, and more. We foster a fast-paced, solution-oriented environment with opportunities for growth and career development.

Our Commitment

We believe great work happens when people feel supported and empowered. We are committed to fair hiring practices and providing accommodations during the hiring process for those with medical disabilities. Applicants needing accommodations can submit an request form, and our team will assist accordingly.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting

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