Customer Success Manager

JR United Kingdom; Telford; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

Join a leading UK automation innovator as a Customer Success Manager, where you'll play a vital role in retaining and growing service contracts. This dynamic position involves developing customer success plans, negotiating contracts, and collaborating with various teams to ensure exceptional service delivery. Be part of a vibrant culture that values innovation, diversity, and professional growth, offering flexible working arrangements and personal development opportunities. If you're passionate about customer success and building trusted relationships, this is the perfect opportunity for you.

Benefits

Car Allowance

Private Healthcare

25 Days Holiday

Flexible Working

Personal Development Programs

Qualifications

• Proven experience as a Customer Success Manager or similar role.
• Exceptional communication and relationship-building skills.

Responsibilities

• Develop customer success plans to maximize product utilization.
• Build strong client relationships and advocate for their needs.

Skills

Customer Relationship Management

Contract Negotiation

Analytical Skills

Consultative Selling

Communication Skills

Education

Communications or Marketing Degree

Job description

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Customer Success Manager – Join a Leading UK Automation Innovator

Salary: Up to £65,000 + car allowance, bonus, pension, private healthcare

Location: West Midlands (Remote/Hybrid with travel to client sites)

Benefits: 25 days’ holiday + bank holidays, flexible working, personal development programs

Are you passionate about building trusted client relationships and driving customer success? Join a renowned UK automation solutions provider and systems integrator, delivering cutting-edge solutions to industries like manufacturing, automotive, and marine.

The Role:

As a Customer Success Manager, you’ll be key to retaining and growing our service contract portfolio. You’ll:

1. Develop and execute customer success plans to maximize product utilization
2. Prepare and negotiate contract proposals, ensuring on-time renewals
3. Build strong client relationships, attending performance reviews and advocating for their needs
4. Analyze performance data to drive growth and identify cross-selling opportunities
5. Collaborate with Sales, Engineering, and Finance to deliver exceptional service

About You:

• Proven experience as a Customer Success Manager, Contract Manager, or similar
• Exceptional communication and relationship-building skills
• Consultative selling experience with technical aptitude
• Highly organized, proactive, and passionate about customer success
• Communications or marketing degree preferred
• Comfortable with travel for client meetings

Why Join Us?

Be part of a dynamic, inclusive team at a company celebrated for quality, innovation, and partnership. Enjoy a vibrant culture that values work-life balance, diversity, and professional growth, with benefits like flexible working, a performance bonus, and tailored training programs.