Customer Success Manager

Trimble Inc.; Newcastle upon Tyne; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Four days in office

Job summary

Trimble is seeking a Customer Success Manager to orchestrate the post-sale journey for Construction One. You will design onboarding, drive product adoption from day one, and align with construction customers to ensure value delivery.

The role emphasizes building trusted relationships with executives, delivering value reviews, and partnering with product teams to feed back client needs and guide platform enhancements.

Qualifications

• Proven customer success or account management experience within a B2B SaaS environment, ideally supporting construction technology or related industrial platforms.
• Strong relationship-building with executives, sponsors and software users.
• Outstanding verbal and written communication with active listening and complex problem-solving.
• Excellent organizational habits and ability to prioritize multiple initiatives in a fast-paced setting.

Responsibilities

• Coordinate the end-to-end post-sale experience for construction accounts, designing onboarding frameworks that accelerate product adoption from day one.
• Foster the health of your portfolio through value-focused reviews, collaborative action plans and proactive utilization planning.
• Identify risk indicators and uncover expansion opportunities by acting as a trusted consultant to customer stakeholders and working with account sales teams.
• Partner with cross-functional product teams to translate client feedback into future platform enhancements.

Skills

Customer success

Relationship-building

Communication skills

Organization

Tools

Salesforce

G-Suite

Gainsight

Job description

Empower Construction Success as Our Next Customer Success Manager!

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great:

In this role, you will transcend traditional account management by acting as a high-impact advocate and product champion, directly orchestrating the post-sale customer journey for Trimble Construction One and helping critical businesses evolve through digital transformation.

Key Exciting Responsibilities:

• Coordinate the end-to-end post-sale experience for construction accounts, designing strategic onboarding frameworks that accelerate product adoption from day one
• Fostering the continuous health of your portfolio through value-focused business reviews, collaborative action plans, and proactive utilization planning
• Identify risk indicators and uncover expansion opportunities by acting as a trusted consultant to customer stakeholders and working with account sales teams
• Partner directly with cross-functional product teams and subject matter experts to translate client feedback into future platform enhancements

Essential Skills & Experience:

• Proven customer success or account management experience within a B2B SaaS environment, ideally supporting construction technology or related industrial platforms
• Strong relationship-building skills with a demonstrated ability to foster trust with decision-makers, executive sponsors, and software users
• Outstanding verbal and written communication skills with a natural capacity for active listening and complex problem-solving
• Excellent organizational habits, showing a clear ability to prioritize and execute multiple customer initiatives in a fast-paced setting

Bonus Points For:

• Direct software proficiency with Salesforce, G-Suite, or specialized customer success tools like Gainsight
• Additional language skills or deep operational familiarity with construction enterprise management workflows

Logistics:

• Location: Newcastle upon Tyne - Four Days in Office
• Travel Requirement: 10%

Why You'll Love Working With Us:

At Trimble, we’re not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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